Central Support Administrator

We have an exciting opportunity to join our on-site central support team, providing comprehensive administrative support for our Pensions Administration department from our Winchester office.

What will you be doing?

• Opening and scanning of post each day; scanning it to the workflow system and distributing to team members in a timely fashion
• Updating and reconciling postal logs (with both physical and electronic post received each day)
• Retrieving archive files on a daily basis and then scanning the required case history to the workflow system. Performing quality checks of the scan in a timely manner
• Provide regular support in the scanning of documentation in line with the departmental paperless policy
• Support the departments daily printing needs with individual cases, taking responsibility for the quality and adhering to internal service level agreements
• Support with bulk print and mailout exercises in accordance with internal deadlines.
• Take responsibility for the planning and organisation as well as the reconciliation with all exercises
• Monitoring of the team’s mailbox, including the allocation of work to the workflow system
• Updating the Portal post log with any submissions received to the mailbox
• Monitoring our Pension Enquires box, forwarding on the emails to the relevant teams
• Assisting the Pensions Administration department in the production or amendment of written or visual material (such as letters, trustee meeting packs, reports, memos and presentations) to LCP’s quality standards using in-house templates and adhering to house-style rules
• Updating of member records on the Pension Administration system and Member Portal. Creating correspondence with agreed member updates such as change of address, surnames, title, forenames, date of birth, date of marriage and expression of wishes in line with service level agreements
• Administration and ownership of ad hoc tasks such as certificate returns, member Identification forms, banking and member satisfaction in accordance with service level agreements
• Answering client helplines where you will be required to perform security checks prior to assisting with queries or taking change of details by telephone in connection with an individual case
• Support ad hoc requests from the client administration teams such as the booking of internal meetings, including the arrangement of invites, room and ordering of lunches. Issue and update of calendar invites and make travel arrangements
• Processing of any unidentified post, returned post and reporting appropriately in accordance with GDPR
• Update and inform the team leader and others on the current state of all work in progress and outstanding work

• You’ll need to be well-organised and with either 1-2 year of administration or call handling experience
• The ability to work using your own initiative as well as part of a team
• Good experience with Microsoft packages such as Excel
• You’ll thrive on working to tight deadlines and delivering excellent customer service in accordance with either internal or client service level agreements
• You are conscientious, reliable, efficient and have a willingness to learn and help
• Accuracy, attention to detail and flexibility are attributes you will have in abundance

Pulled from the full job description

• Annual leave
• Employee discount
• Company pension
• Private medical insurance
• Cycle to work scheme
• Discounted gym membership
• Car scheme, Take a look at our Glassdoor and Career stories pages to see why our people love being here! As well as joining a certified B-Corp, multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes:

For you:

• Hybrid working (see top of the advert for details)
• Professional study support (where applicable)
• Access to our internal Wellbeing, LGBTQ+, Multicultural and Women’s networks

For your family:

• Life assurance
• Income protection
• Enhanced maternity/paternity/adoption and shared parental leave

For your health:

• 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday
• Private medical insurance
• Discounted gym memberships, critical illness and dental insurance through our flexible benefits
• Eye care vouchers
• Cycle to work scheme
• Digital GP services

For your wealth:

• Competitive pension scheme
• Discretionary bonus scheme
• High street discounts
• Season ticket loans

For others:

• Volunteering opportunities

For the environment:

• Electric vehicle salary sacrifice scheme (qualifying period applies)

And much more!

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.

LCP is an award-winning actuarial and analytics consultancy providing market-leading capabilities and advice across pensions and financial services, energy, health, and analytics. We use powerful analytics fused with human expertise to shape a more positive future.