Production Support Engineer

We are seeking an experienced Production Support Engineer to support Real Time Communications 2nd level Applications Automation Operations. The ideal candidate will have a strong background in application support for systems developed using Java and deployed on Linux. This role involves maintaining and troubleshooting automation scripts, supporting application deployments, and ensuring system performance and stability., * Maintain and troubleshoot applications automation developed using Java and hosted on Linux-based servers.

• Develop and maintain automation scripts using Python and PowerShell.
• Install, configure, and deploy software applications.
• Monitor system performance, troubleshoot issues, and perform performance optimization.
• Perform disaster recovery operations, patching support, and backup and recovery tasks.
• Create and maintain system documentation.
• Monitor and analyze system logs, including using Splunk dashboards.
• Collaborate with component support teams to remediate issues.
• Manage incidents using a ticketing system for entry, updates, and closure.
• Serve in an on-call rotation, with a schedule that includes 2nd shift on weekdays and 1st shift on weekends.

Experience: 5 to 8 years of experience in application support.

Technical Skills: Proficiency in Java, SQL Database, Linux, and automation scripting with Python and PowerShell. Experience with incident management, Splunk, and end-user support services is also required.

Education: A Bachelor of Science in Information Technology (BSIT) or a similar field, or equivalent experience.

Preferred Qualifications

• Linux Certifications
• Java Certification
• SQL Certification
• Python Certification
• PowerShell Certification

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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