Facilities Support / Helpdesk Operative

We are looking for an experience contract administrator / helpdesk operative to work on a large commercial office / research site in the Romsey area. The successful candidate will be working for a large Facilities Maintenance company on a brand new contract for the business., Responsible for the delivery of services and processes supporting the core business and to provide the most suitable working environment for our client’s employees. To provide best practice, to improve efficiency by reducing operating costs and increasing productivity within Facilities Management., · To maintain and update both manual and computer records relating to areas of which the client are responsible.

· To prepare and issue predefined reports, which form part of the contract and customer requirement.

· Be an integral part in ensuring that the office operations run smoothly and support other business activities

· Log all office related issues/jobs on the helpdesk system

· Manage and monitor the helpdesk and liaise with the clients engineer to ensure all issues/queries are dealt with in a timely manner

· Attend to general issues and fixing simple problems

· Improving communication between the London office and site in Crawley

· Supporting other teams with various administrative tasks

· To administer quality management system documentation and ensure compliance.

· Subcontractor’s administration

· Raising purchase orders and ensuring that purchase orders are updated when changes required.

· Quote logging and processing

· Contract set-up (PPM / System support)

· An understanding of maintenance planning. Strong analytical and decision-making skills; Effective time management of numeracy, report collation and distribution, data analysis

· Proficient in excel, able to challenge the status quo and suggest new ways of doing things to improve performance and practices; Strong organisation and communication ability. A demonstrable understanding of the Concept Evolution CAFM system and finance systems.