Senior Problem Manager

We are working with a central government client who are looking for a Senior Problem Manager to join their Service Management Teams.

Due to the nature of the team and the work involved, candidates who hold active SC clearance will be preferred.

Flexbiility to work Hybrid with 2-3 days onsite is also expected.

What you’ll focus on:

• Providing expert escalation support for product teams on root cause analysis and resolution of emerging and recurring problems.
• Managing and prioritising a backlog of problems and known errors in line with business needs.
• Overseeing and improving problem management processes, reporting and management information.
• Driving continual service improvement by working with teams to enhance user experience and the efficiency of IT services.

• Strong technical background with experience of leading or enabling a problem management function within central government/public sector organisations.
• Practical experience of problem management and ability to take ownership, initiative and responsibility for driving issues through to resolution.
• Experience of incident management
• Experience of continual service improvement
• Ability to work effectively across teams and communities with stakeholders at all levels, including senior management
• ITIL Foundation qualification