IT Systems Engineer

This is a hands-on, varied IT position supporting infrastructure and users across the Netherlands, Germany, the UK, and wider Europe. You will be the go-to expert for maintaining, securing, and improving our systems, while delivering high-quality support to internal teams. You will report to the IT Service Manager and play a key part in keeping our operations running smoothly and securely., ️ Systems & Infrastructure Management

• Maintain, configure, and support Navision BC and Navision 2009 (core ERP systems), alongside other business applications
• Build, install, calibrate, troubleshoot, and repair computer hardware, servers, network equipment, and production/process machinery
• Perform routine preventative maintenance to ensure maximum uptime and reliability
• Administer security across all servers, computers, and network devices - ensuring compliance with company policies and best practices
• Update and maintain accurate IT documentation, schedules, and technical records
• Support and contribute to IT projects, system upgrades, and continuous improvement initiatives

Helpdesk & User Support

• Act as the first point of contact for Level 1 and Level 2 support for all staff across European sites
• Manage and track support requests using Cherwell ticketing system
• Provide remote and on-site assistance - guiding users through technical issues via phone, remote tools, or in person
• Work closely with Operations teams to develop new processes and procedures that meet business objectives

️ Working Pattern & Travel

• Based primarily in Eindhoven, Netherlands
• Travel to our German site (Ginsheim-Gustavsburg) approx. 5 days per month (typical split: 3 weeks Netherlands, 1 week Germany)
• Occasional travel to other locations in the UK and Europe as required

• Fluent in English (spoken and written)
• Advanced, proven knowledge of Navision BC and Navision 2009 - this is a core requirement
• Background in IT system administration or technical customer support
• Experience supporting remote users and multiple locations
• High School Diploma / equivalent, plus relevant technical training or certifications
• Willingness to travel across Europe and work on-site

Key Skills & Competencies

• Strong practical ability to repair, configure, and troubleshoot hardware and software
• Excellent working knowledge of Microsoft Office Suite and business applications
• Clear communicator - able to explain technical issues simply to non-technical users
• Self-starter - able to work independently, prioritise tasks, and take ownership of problems
• Strong problem-solving skills - able to break down complex issues and find root causes
• Team-oriented - able to collaborate effectively across different departments and countries
• Committed to safety, compliance, and quality standards

Desirable (Not Essential)

• Experience in ITAD, manufacturing, or logistics environments
• Knowledge of network administration and security protocols

Salary: Up to €55,000 per annum - dependent on skills, experience, and qualifications

Be part of a supportive team that values diversity, inclusion, and personal development

Opportunities to grow your skills and progress your career within a forward-thinking organisation

Sims Lifecycle Services (SLS) is a global leader in IT asset disposition (ITAD), secure electronics reuse, and responsible recycling. Operating from our Circular Centre in Eindhoven, we work with major global clients to refurbish, resell, and recover IT equipment - extending product lifecycles and reducing environmental impact. We are proud to be a mission-driven business, shaping the future of circular IT solutions.