Business Analyst - Workforce Analytics

Driven Brands is looking for a Business Analyst in Workforce Analytics who wants to make a difference!

Reporting to the Manager of Analytics and Capacity Planning while supporting our Auto Glass Now (AGN) brand, this role is responsible for delivering clear, actionable insights that inform operational decision-making.

This role collaborates with AGN leadership, translating business questions into structured analysis, identifying performance drivers, and delivering recommendations that influence the business. The ideal candidate is a self-starter who can independently solve business problems, communicate insights effectively, and partner with stakeholders across the organization.

How you will Own It:

• Partner with stakeholders across departments to understand objectives and define analytical needs.

• Translate ambiguous business questions into structured analysis and clear recommendations.

• Independently determine the appropriate analytical approach to solve business problems and provide actionable recommendations.

• Document business logic, assumptions, KPIs, and requirements for the organization.

• Clearly communicate & deliver analysis to audiences with varying levels of technical knowledge.

• Build and maintain advanced Excel-based analytical files used to support recurring and ad-hoc decision-making.

• Maintain, enhance, and update Excel-based forecasting models that support operational planning and capacity decisions

• Validate data accuracy and troubleshoot reporting discrepancies across multiple data sources

• 2-5 years of professional experience in Business Analytics, Workforce Management, capacity planning, or a related analytical role.

• Bachelor’s degree in a quantitative, business, or analytical field (or equivalent experience).

• Advanced proficiency in Microsoft Excel, including advanced formulas, PivotTables, Power Query, and analytical problem-solving.

• Working knowledge writing or using SQL queries to extract, validate, and analyze data.

• Strong interpersonal & teamwork skills.

• Effective analytical and problem-solving skills.

• Attention to detail and strong business judgement.

• Ability to manage multiple priorities while working independently in a fast-paced environment.

Added Fuel if you have:

• Strong proficiency in querying & manipulating large datasets using SQL.

• Experience using Power Query or Power Pivot

2.52.5 out of 5 stars Charlotte, NC 28202 Remote $51,300 - $91,600 a year - Full-time, Pulled from the full job description

• Health insurance
• Paid time off
• Paid holidays

Driven Brands is North America’s largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.

Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We’re a launchpad - for careers, for dreams, and for people driven to do great things.

Every day, we fuel the pursuit - for our customers chasing life’s moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at Driven Brands, we’re not just fixing cars. We’re building futures, unlocking potential, and fueling what’s possible - together.