UX Designer

• Conduct user research (interviews, surveys, workshops, usability studies) with Soldiers, HR professionals, and commanders to capture pain points and requirements.
• Create user personas and journey maps tailored to DOD operational environments.
• Apply Human-Centered Design (HCD) principles throughout the design lifecycle, including research, prototyping, and usability testing.
• Create interactive prototypes, wireframes, and user interfaces using Figma and Adobe XD.
• Document all design artifacts (wireframes, style guides, workflows) in contract management tools and obtain approvals through DOD governance processes.
• Support continuous UX improvement through feedback loops and usability metrics (e.g., System Usability Scale scores, task success rates).
• Develop modular, responsive UI components based on U.S. Web Design System (USWDS) 3.0 and DOD-specific branding standards.
• Ensure mobile-first, accessible design for web and mobile platforms, meeting WCAG 2.1 AA and Section 508 compliance.
• Integrate analytics and dashboards (Kibana, Oracle Analytics) to support real-time decision-making and user experience improvements.
• Embed in-app guidance (Oracle Guided Learning) and AI-powered support (Oracle Digital Assistant) for training and onboarding.
• Ensure all designs comply with DOD cybersecurity, accessibility, and audit requirements.

• DOD Secret Clearance and U.S. Citizenship.
• 3+ years of experience in UX design, including enterprise-scale applications.
• Proficiency with Figma, Adobe XD, and USWDS 3.0.
• Experience conducting user research, usability testing, and applying HCD principles.
• Strong communication and collaboration skills.
• Familiarity with DOD HR/pay processes and enterprise application design.
• Experience developing accessible, mobile-first, and responsive interfaces.

• Ability to document and present design artifacts for DOD governance and approval. Preferred Qualifications

• Bachelor’s degree in information technology, Multimedia Design, or related field.
• Experience with analytics platforms (Kibana, Oracle Analytics) and in-app guidance tools (Oracle Guided Learning).
• Experience integrating AI-powered support and chatbots (Oracle Digital Assistant).
• Knowledge of DOD cybersecurity, accessibility, and audit standards.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M-2 #LI-CB5 Ref: #856-Baltimore-S1

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.