Clinical Systems Manager/Business Systems Manager

Reporting to a senior digital leader, the Clinical Systems Manager will take ownership of the organisation’s clinical systems portfolio, leading a specialist team of around 10 and managing key third-party technology suppliers. The successful candidate will be responsible for ensuring clinical applications remain secure, effective and aligned with business and clinical requirements. The role will also drive service improvement, system optimisation, supplier performance management and the successful delivery of upgrades, enhancements and digital transformation initiatives.

• Lead and develop a Clinical Systems team to deliver high-quality support and system services.
• Act as the subject matter expert for clinical systems, providing strategic guidance and technical leadership.
• Oversee the administration, maintenance, performance and availability of clinical applications and interfaces.
• Manage system upgrades, releases, testing and implementation activities.
• Ensure compliance with NHS information governance standards, DSPT requirements and cybersecurity best practice.
• Develop and maintain strong relationships with third-party SaaS providers and technology partners.
• Monitor supplier performance, contractual obligations and service level agreements to ensure value for money.
• Lead on system risk management, incident response and service continuity planning.
• Work closely with clinical and operational stakeholders to identify opportunities for service improvement and innovation.
• Support procurement activities, contract renewals, tender processes and business case development.

• Significant experience managing, supporting and developing complex healthcare or clinical systems.
• Proven leadership experience managing technical or multidisciplinary teams.
• Strong supplier and contract management experience within a technology environment.
• Experience delivering system enhancements, upgrades and digital transformation projects.
• Knowledge of NHS information governance, Data Security & Protection Toolkit (DSPT), ITIL and data protection requirements.
• Strong stakeholder engagement skills with the ability to communicate complex technical concepts to non-technical audiences.
• Experience analysing system performance, managing risks and implementing service improvements.
• Budget management and business case development experience.

Desirable Experience

• Experience working with clinical systems such as SystmOne, RLDatix (Allocate), Docmail or Shared Care Record solutions.
• Knowledge of system integration technologies, XML or healthcare messaging standards.
• Understanding of project delivery methodologies such as PRINCE2, MSP or Agile.
• Experience within NHS, community healthcare or wider health and care settings.

• Competitive NHS Band 8a salary (£57,528-£64,750)
• NHS Pension Scheme.
• Generous annual leave entitlement.
• Flexible and hybrid working opportunities(1-2 days on site per week).
• Ongoing professional development and leadership training.
• The opportunity to influence digital healthcare services and deliver meaningful improvements to patient care.

An established healthcare provider is seeking an experienced Clinical Systems Manager to join its digital and technology leadership team. This organisation delivers vital community healthcare services and is committed to leveraging technology to improve patient outcomes, service delivery and operational efficiency.This is an excellent opportunity to play a pivotal role in the management, development and optimisation of clinical systems that support frontline healthcare professionals and patients.