Mainframe Production Support Analyst
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Role details
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Job description
The ideal candidate will support mission-critical payment processing applications, troubleshoot production issues, perform root cause analysis, and ensure high availability of enterprise mainframe systems. This role requires strong expertise in IBM Mainframe technologies and experience supporting high-volume financial transaction applications.
Requirements
- 10+ years of experience in Mainframe Production Support
-
Strong hands-on experience with:
- COBOL
- JCL
- DB2
- CICS
- VSAM
- IMS (preferred)
Experience with TSO/ISPF and SDSF
Experience with Endevor or Changeman
Knowledge of IBM Utilities
Production support, incident management, and problem resolution
Batch job monitoring and scheduling
Mainframe debugging and performance tuning
SQL and DB2 data validation
Experience with ServiceNow, Jira, or similar ticketing tools
Familiarity with Control-M, CA7, or equivalent scheduling tools
Experience supporting APIs integrated with mainframe applications is a plus
Excellent troubleshooting and communication skills
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