Automation Developer: RPA and AI

We’re looking for an Automation Developer to join Zurich’s Retail Automation team, designing and supporting solutions that improve efficiency and deliver better outcomes for customers and colleagues.

You’ll work primarily with Blue Prism, alongside technologies such as Power Platform, APIs, data tools and emerging AI capabilities. You’ll contribute across the automation lifecycle, from understanding business problems through to development, testing, deployment and continuous improvement.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What you’ll be doing:

• Design, build, test and maintain automation solutions, primarily using Blue Prism.
• Work with stakeholders to understand processes and identify the right automation approach.
• Produce clear process documentation and solution designs.
• Support testing, deployment and controlled release activities.
• Monitor live automations, resolve issues and improve performance.
• Explore how RPA, APIs, data and AI can create smarter end-to-end solutions.
• Test and validate AI-assisted outputs, ensuring appropriate accuracy, controls and human oversight.
• Measure and communicate the benefits delivered by automation.

• Experience with an RPA or automation platform such as Blue Prism, UiPath, Power Automate or Automation Anywhere.
• An understanding of process analysis and the automation development lifecycle.
• Strong analytical and problem-solving skills.
• Experience gathering requirements and working with stakeholders.
• A methodical approach to testing, troubleshooting and quality.
• Curiosity about AI and an interest in combining it responsibly with automation.

Nice to have:

• Experience with generative AI, prompt design, intelligent document processing, APIs or data tools.
• Knowledge of Power Platform.
• Experience within financial services, insurance or another regulated environment.
• Understanding of automation governance and production support.

You don’t need experience in every technology listed. We’re interested in people with strong automation foundations, sound judgement and a willingness to learn., As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Pulled from the full job description

• Flexible schedule, * Opportunities to work on meaningful automation and AI use cases.
• Experience combining established RPA with emerging AI capabilities.
• Support, mentoring, training and professional certification.
• A collaborative team culture with opportunities to influence how our automation capability develops.
• Hybrid working and a competitive salary and benefits package.

At Zurich we aspire to be one of the most responsible and impactful businesses in the world. Together, we’re creating a brighter future for our customers, our people and our planet.

With over 65,000 employees, you’ll feel the support of being part of a strong and stable company that is a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee: to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you’re interested in working in a dynamic and challenging environment where your creativity, ideas and contributions are recognised and rewarded, Zurich could be just the place for you. Be part of something great.

Our culture:

At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people. Our goal is to create a workplace where every employee can flourish and where everyone feels valued, heard and respected.

Over a quarter of our employees are members of at least one of our inclusion communities (Employee Resource Groups), with groups focused on areas such as social mobility and cultural awareness. We’re proud to have received numerous industry awards recognising our diversity and inclusion policies and initiatives.

We’ve created an environment that places real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide practical advice and access to a wide range of lifestyle support, alongside opportunities to learn, grow and develop the skills needed for the future.

We actively support our employees to give back to their communities through volunteering and charitable activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. Together, we’ve supported causes across the UK through grants and volunteering, contributing over £100 million in funding and volunteered time.