System & Tech Support

We are looking for a System & Tech Support to join our Global System Support team. This entry-level role is a great opportunity for someone eager to develop technical skills in a fast-paced, international environment. The person in this role will be responsible for keeping BusUp’s platform operational and correctly configured for our clients, investigating and escalating technical issues, and managing the office’s hardware and software assets. The ideal candidate has a basic technical background, a proactive mindset, and a genuine interest in learning how systems work., * Platform monitoring & configuration: ensure the BUSUP platform is up and running at all times and correctly configured to reflect the operational needs of each client, covering all verticals and business units.

• Bug investigation & escalation: identify, reproduce, and document technical issues and bugs, conduct initial investigations using available diagnostic tools, and manage escalations to the IT department with clear and structured information to support resolution.
• Hardware inventory management: maintain and update the office hardware inventory (laptops, peripherals, and other equipment), coordinate stock control, manage purchases and leasing processes, and handle equipment provisioning and deprovisioning for employee onboardings and offboardings.
• Software management: oversee software licensing to ensure legal compliance and cost efficiency, manage user access across internal tools and platforms (Google Workspace, Jira, Zendesk, and others), and support the installation, configuration, and maintenance of software used in daily operations.
• Office internet & connectivity maintenance: monitor and maintain the office internet connection and local network infrastructure, liaise with ISPs and the IT department to diagnose and resolve connectivity issues, and ensure a stable and reliable working environment for all staff.

• Basic SQL knowledge (required): ability to write and run basic queries to support bug investigations, data verification, and operational checks on databases such as MySQL.
• Ticketing and issue tracking tools (required): familiarity with Jira or similar platforms for logging, tracking, and managing support requests and bug escalations.
• SaaS platform administration (required): basic administration of Google Workspace and/or Microsoft 365, including user provisioning, access management, and license assignment.
• Hardware setup and maintenance (required): practical knowledge of IT hardware components (laptops, peripherals, routers), including setup, configuration, and basic troubleshooting.
• Basic networking concepts (desirable): understanding of TCP/IP, DNS, VPN, and basic network troubleshooting.
• REST API testing tools (desirable): basic experience using tools like Postman to inspect API responses and support technical investigations is a plus.

Skills and Values

• Basic technical knowledge of operating systems, common software applications, and hardware components.
• Organized and detail-oriented, with the ability to maintain accurate inventories and track issues systematically.
• Good communication skills to coordinate effectively with internal teams and the IT department.
• Problem-solving attitude and curiosity to investigate and understand technical issues.
• Ability to prioritize and manage multiple requests in a fast-paced, international environment.
• Strong communication skills in English (Spanish or Portuguese is a plus).
• Team-oriented, eager to learn, and adaptable.
• Hybrid work (up to 3 days per week is the current remote working policy)

BUSUP is a global corporate mobility company helping organizations rethink how their people get to work. Through a technology-driven, asset-light model, we combine data, AI-powered route optimization, operational expertise, and a trusted network of local transport operators to make employee commuting more efficient, flexible, and sustainable.

We partner with large companies across Europe, Latin America, and North America to design, manage, and continuously improve shared mobility solutions that reduce costs, lower emissions, and create a better commuting experience for employees. At BUSUP, we believe the future of corporate mobility is smarter, more connected, and built around people, helping companies move their teams with greater efficiency, visibility, and impact.