Quantum Product Support Technician I (8:30am-5pm, 9:30am-6pm rotation)

To assist in trouble-shooting and providing technical support for Quantum Rehab products and problem resolution for Providers RESPONSIBILITIES/DUTIES

• Assist in trouble-shooting Quantum Rehab products and provide technical support for all Providers

• Enter orders and data received via the telephone, web, and faxes

• Identify and communicate areas for improvement regarding customer satisfaction

• Report all service complaints that can be deemed as a Quality Concern to the Regulatory and Compliance team (injury, property damage, etc.)

• Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management

• Complete the Annual CTPAT Security Training

• Focus on continuous improvement, and consistently demonstrate good business judgment

• Work effectively with all Pride departments to exceed internal and external expectations

• Pride retains the discretion to modify duties and/or assign other duties as necessary, The Quality Lab Technician performs a variety of activities involved in the Quality Control of pressure sensitive products following established methods and procedures. Utilizing s…
• 1 month ago
• Apply easily +

• Must be a team player, friendly, professional, detail-oriented, and honest

Must have the ability to:

• Multi-task, problem-solve, and prioritize in a fast-paced working environment

• Use hand tools and standard power tools

• Read and comprehend work instructions

Must have:

• Relentless drive to achieve advancement and continuous improvement

• Basic working knowledge of Microsoft Office Word and Excel

• A willingness to learn and/or adapt to new work methods

• Excellent telephone etiquette skills

• Excellent verbal and written communication skills

PREFERRED SKILLS

• Push/Pull/Lift 25 lbs. preferred

REQUIRED EXPERIENCE

• At least 1 year of customer service experience

PREFERRED EXPERIENCE

• At least 1 year of hands-on mechanical and/or electrical experience in an environment supporting design, manufacturing, or technical processes preferred

• Current or previous successful employment experience with Pride Mobility Products Corporation preferred

REQUIRED EDUCATION

• High School Diploma or GED

PREFERRED EDUCATION

• Associate degree in an electronics, technical or biomedical related field preferred, * Must be legally authorized to work in the United States without sponsorship now, or in the future

Noble Biomaterials

• Scranton, PA
• $20.00 per hour Join a Team That Makes a Difference! At Noble, the work you do matters. We manufacture innovative products that support the military, advance the medical field, and improve every…