Sr IT Support Engineer T3

The T3 Engineer will monitor, manage, and support client technologies, business systems environments, and operational processes using Dynamic Quest tools and systems. This role is responsible for advanced troubleshooting, systems analysis, and engineering support across networking, servers, security, and cloud environments. The position provides advanced escalation support with a strong emphasis on server infrastructure, security controls, Microsoft 365, Azure, and advanced network troubleshooting., * Be eligible for and maintain required security certifications (e.g., CJIS, as applicable)

• Adhere to all Dynamic Quest Information Security, Acceptable Use, and Data Protection policies

• Support implementation and maintenance of CMMC Level 2 security controls including: *

• Access control enforcement
• Incident response support
• System monitoring and audit log review
• Configuration management
• Vulnerability remediation
• Secure change management processes
• Protect Controlled Unclassified Information (CUI) and other regulated data in accordance with federal requirements, Advanced Technical Support
• Provide advanced (level 3 and 4) technical support for clients
• Diagnose and resolve advanced server, network, cloud, and security related issues
• Perform escalated troubleshooting of performance, connectivity, and infrastructure problems
• Provide advanced technical analysis including logging, system configuration review, and root cause analysis
• Manage and review support queues to ensure proper prioritization and resolution

Project & Engineering Support

• Provide technical support for projects including scoping, engineering, and execution
• Participate in solution design and implementation
• Participate in Change Management, including review and approval of change as part of the Change Advisory Board
• Assist in technology recommendations aligned with client requirements and compliance standards

Documentation & Compliance

• Document work, time, and detailed notes in PSA ticketing system

• Develop and maintain: *

• SOPs
• Knowledge base articles
• Change management documentation
• Asset documentation
• Ensure documentation meets compliance and audit standards (CMMC, NIST, CJIS)

Collaboration & Leadership

• Mentor and support junior engineers
• Provide training and technical guidance
• Assist other departments with technical expertise
• Participate in internal process improvements

Availability & On-Call

• Provide remote support for clients and staff
• Provide onsite support as required
• Participate in after-hours call rotation for server-level support (7-day rotation)
• Provide holiday and emergency support as needed, * Advocate4Me Concierge Support for navigating healthcare
• Employee Assistance Program (EAP)
• 3 free counseling sessions per incident, per year
• UHC Rewards Program
• Earn up to $300 annually for completing wellness activities

Do you have experience in Windows Server administration?, This position requires the individual to be a United States Citizen and eligible to work in the United States without sponsorship., * 7+ years of experience managing IT infrastructure at scale.

• Cloud Expertise: Solid working knowledge of the Microsoft Azure platform, including fundamental services like Virtual Networks, Compute, Storage Accounts, and Azure DevOps services.
• VDI Platform Experience: Hands-on experience supporting and managing Azure Virtual Desktop (AVD) environments, including Host Pool management and basic FSLogix knowledge, with direct operational experience using and automating via the Nerdio Manager platform.
• Observability Tools: Proven, hands-on experience configuring and managing platforms like LogicMonitor, as well as Azure-native tools like Azure Monitor, Log Analytics, and Application Insights.
• Networking: Strong understanding of Azure Networking fundamentals, including VNets, NSGs, and familiarity with Azure VPN Gateway and ExpressRoute concepts for enterprise connectivity.
• File/Print Services: Familiarity with Azure storage solutions (e.g., Azure Files, Windows Server File and print Services) and modern print services like Azure Universal Print.
• Storage Networks: Extensive experience in configuring, scoping, and maintaining both SAN and NAS device (on premise or cloud) .
• Containerization: Hands-on experience with Docker and basic familiarity with Azure Kubernetes Service (AKS) concepts (Pods, Deployments, Services).
• Programming: Foundational scripting and automation skills in Python or Bash along with Azure runbooks.

Preferred Skills:

• Industry certifications (one or more preferred): *

• Microsoft (MS-102, AZ-104, etc.)
• CompTIA Security+
• Network+
• CISSP (a plus)
• VMware certifications
• Experience configuring and supporting Veeam Data Platform
• Experience supporting CMMC or NIST 800-171 environments
• Experience with M365 and Azure administration
• Experience with PSA tools and RMM platforms, * Highly self-motivated and detail-oriented
• Strong analytical and problem-solving abilities
• Ability to work in a collaborative, team-oriented environment
• Strong written and verbal communication skills
• Ability to prioritize effectively in high-pressure environments
• Strong customer service mindset
• Ability to research emerging technologies and solutions

Who is Dynamic Quest?

Pulled from the full job description

• AD&D insurance
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * Competitive Bonus Programs
• Many roles eligible for annual MBO bonus (typically 5%), paid quarterly or annually depending on role
• Supplemental Benefits Available
• Accident, Critical Illness, and additional Life Insurance options

Time Off & Work-Life Balance

• Competitive Paid Time Off (PTO)
• Company-paid holidays
• Flexible, primarily remote work environment (role-dependent)

Founded in 2000, Dynamic Quest has been a trusted Managed IT Services Provider for 25 years.

Dynamic Quest is redefining the Managed Service Provider sector by delivering the industry’s most comprehensive, hassle-free IT, cybersecurity, cloud, and professional services. Our Client Promise is our North Star, placing our client’s satisfaction and peace of mind at the center of everything we do.

Satisfaction knowing that their technology needs are being implemented and managed with fast and responsive support.