Salesforce Administrator (Service Cloud Specialist) 100% Remote In Poland Or Spain

ResponsibilitiesOwn and govern Salesforce configuration, including objects, fields, layouts, record types, search, reporting and dashboardsParticularly Salesforce Service Cloud configuration, including Case Management, Service Console, Knowledge, Omni?Channel, Digital Engagement, Entitlements, Milestones, queues and routing configurationsMaintain security such as user accounts, sharing rules, user roles, user profiles, user permissions, field level security, groups, validationsManage mass imports, updates and exports of dataEnsure data integrity, security and perform required audit reviewsDesign, implement and govern declarative automation architecture (Flows, approvals, assignment rules, email automation), ensuring scalability, maintainability and best practicesManage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leadersHandle complex and escalated support requests, perform root?cause analysis, and improve system stability and user experienceAssist in conducting training to business owners for new features and help with roll?outAssist in developing and maintaining documentation on processes, policies, application configuration, and help?related materialsOwn end?to?end delivery of Salesforce initiatives, coordinating admins, developers and testers across design, build, testing, deployment and post?release supportMentor and guide other team members, enforcing best practices during design and implementationProactively lead and contribute to solution design, applying Salesforce best practicesOptimize existing builds to reduce technical debt and improve org health and efficiencyManage deployments using CI/CD tools and GitHubQualificationsAdvanced working knowledge of Service Cloud (deep understanding of Omni?Channel routing, Service Console, Case Management, Email?to?Case, Web?to?Case, Knowledge Management, Entitlements and Milestones, Digital Engagement and Chat, Embedded Messaging, Queues and Assignment Rules)Working knowledge of relational database design concepts and data managementProficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Inspector) and good analytical skillsExperience working with international teamsKnowledge of agile methodology / processesUnderstanding of business processesAbility to troubleshoot system, process and data issuesStrong communication skills, open to discussions, team?oriented, with a hands?on attitude; able to explain technical decisions to non?technical stakeholdersDemonstrated analytical, problem?solving and logical skills, with the ability to lead othersFluent in English (additional languages are a plus in our global environment)Mastery of advanced Salesforce features (Flows, validations, complex formulas)Experience implementing solutions using best practicesExperience with release management toolsSalesforce certifications such as Salesforce Certified Administrator, Advanced Administrator, Salesforce Certified Platform App Builder, Service Cloud Consultant or Sales CloudBonus PointsAgentforce Specialist, Data Cloud ConsultantExperience with API integrations, Salesforce org migrations, or hands?on Apex developmentFamiliarity with HubSpot and its integration with Salesforce in a mixed?CRM environmentAdvanced reporting and dashboard expertise - creating insights that leadership actually useBenefitsHealthcare insurance - so you can focus on what mattersWellness that works for you - from gym memberships to mental health support, we’ve got you coveredTime off that counts - whether it’s a vacation, your birthday, or just a day to recharge, we believe in balanceLocal perks, depending on your location: meal vouchers, transport allowances, or extended parental leaveCareer growth opportunities - learn, develop, and explore new paths across teams and projectsA truly global team - work with talented people from around the world in a diverse and inclusive environmentFlexibility that works for you - remote work and flexible hours, results?focused, with optional office presence at our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or BolognaAt this time, we are not able to sponsor visas for this position.To apply, you must already have the legal right to work in your country of residence or the location of the role.We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.#J-*****-Ljbffr

Advanced working knowledge of Service Cloud (deep understanding of Omni?Channel routing, Service Console, Case Management, Email?to?Case, Web?to?Case, Knowledge Management, Entitlements and Milestones, Digital Engagement and Chat, Embedded Messaging, Queues and Assignment Rules) Working knowledge of relational database design concepts and data management Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Inspector) and good analytical skills Experience working with international teams Knowledge of agile methodology / processes Understanding of business processes Ability to troubleshoot system, process and data issues Strong communication skills, open to discussions, team?oriented, with a hands?on attitude; able to explain technical decisions to non?technical stakeholders Demonstrated analytical, problem?solving and logical skills, with the ability to lead others Fluent in English (additional languages are a plus in our global environment) Mastery of advanced Salesforce features (Flows, validations, complex formulas) Experience implementing solutions using best practices Experience with release management tools Salesforce certifications such as Salesforce Certified Administrator, Advanced Administrator, Salesforce Certified Platform App Builder, Service Cloud Consultant or Sales Cloud Bonus Points Agentforce Specialist, Data Cloud Consultant Experience with API integrations, Salesforce org migrations, or hands?on Apex development Familiarity with HubSpot and its integration with Salesforce in a mixed?CRM environment Advanced reporting and dashboard expertise - creating insights that leadership actually use

Healthcare insurance - so you can focus on what matters Wellness that works for you - from gym memberships to mental health support, we’ve got you covered Time off that counts - whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance Local perks, depending on your location: meal vouchers, transport allowances, or extended parental leave Career growth opportunities - learn, develop, and explore new paths across teams and projects A truly global team - work with talented people from around the world in a diverse and inclusive environment Flexibility that works for you - remote work and flexible hours, results?focused, with optional office presence at our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute. #J-*****-Ljbffr