IT Technician

Description PRIMARY FUNCTIONS: In this role you will be expected to: * Work at our Birmingham, AL office to provide remote technical support and remote technical support for our child divisions across the eastern region. * Work in a team environment, able to follow duties assigned by the IT Manager. * Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolution, prioritizing problems, asking pertinent questions, and assessing impact of issues. * Develop and provide technical training to end-users when asked. * Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the helpdesk. * Direct unresolved issues to the next level of support personnel. * Use the Ticketing System, log details of work performed, time, and resolution steps, immediately after each intervention. * Follow up with users to ensure full resolution of issues. * Deploy, install, and manage computers and other devices in accordance with corporate standards. * Play a strategic role in the on-boarding and off-boarding system, ensure that users are properly set up in the system by providing end-user account administration services (add/change/remove). * Assist with monitoring and maintaining inventory of all hardware and software in use by the company. * Participate in Acquisition Projects, assisting with technology integrations of new divisions. * Other related duties as required. MINUMUM REQUIRMENTS: The ideal individual we are seeking needs to have a background in the Information Technology field. * An associate or bachelor’s degree, in Information Technology or Computer Science is preferred. Or three years of equivalent work experience without an associate or bachelor’s degree. * Ability to follow verbal and written instructions, excellent organizational skills, and attention to detail. * Helpdesk Knowledge of Microsoft 365, Microsoft Intune, Share Point, Exchange, and One Drive.

• Ability to complete on-job training of applications, hardware, and software. * Ability to work independently with minimal supervision when applicable. * Experience in a customer-facing role providing technical support and assistance. * Strong technical knowledge of computer systems, including hardware, software, and networking. * Proven analytical and problem-solving abilities to maintain computer systems and network infrastructure related issues. Work Schedule: * 8-Hour Shift 7AM CST - 4PM CST * Monday to Friday * In person, with remote support at the Birmingham Office. Responsibilities Provide remote and on-site technical support for the Birmingham office and regional divisions, focusing on troubleshooting hardware and software issues. Manage user accounts, deploy corporate devices, and assist with technology integrations during acquisition projects.

Technical Support, Hardware Troubleshooting, Software Troubleshooting, Microsoft 365, Microsoft Intune, SharePoint, Exchange, OneDrive, Ticketing Systems, User Administration, Network Infrastructure, Inventory Management, End-user Training, Diagnostics, On-boarding/Off-boarding, Technical Documentation