IT Technician

• Ensure DO & CO systems remain fully operational, secure, and accessible to clients and staff.
• Collaborate closely with the IT team to troubleshoot issues, implement solutions, and ensure all system components function effectively.
• Monitor, maintain, and support company computer systems to ensure optimal performance and reliability.
• Install, configure, and maintain hardware and software while diagnosing and resolving technical issues in a timely manner.
• Develop reference materials in accordance with operational procedures and instructions.
• Maintain effective communication with the global IT team to support ongoing operational success.
• Stay current with emerging technologies, industry trends, and best practices to support continuous improvement and innovation.
• Maintain strict confidentiality standards regarding company information, employee matters, and business operations.

• BA Degree in Information Technology or Systems or Computer Systems
• Minimum of 2 years of experience in IT support, technical support, field support or help desk environment
• Strong organizational and communication skills, and ability to adapt to new technologies quickly
• Excellent listening, interpersonal, written and oral communication skills and a positive customer support attitude
• Ability to plan, organize and track tasks and issues with global support team
• Excellent analytical, troubleshooting, and problem-solving skills
• Experience in configuring and troubleshooting network devices including switch, routers, firewalls, wireless controllers, and access points
• MCSA (Server 2012 or 2016) required, MSCE preferred
• Experience with Windows 7 and 10
• Microsoft Office, Microsoft Exchange Server (2013 or later)
• CCNA preferred
• Experience working with Active Directory, Group Policy, and Virtualization
• Terminal Server/Remote Desktop Services
• Solid understanding of TCP/IP(v4) and routing
• Flexibility to work different shifts (including nights, weekends, and holidays) based on business needs

Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance, * Salary range: $75,000-$78,000 annually.
• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• FT employees are eligible for 401K and medical benefits: medical, dental, and vision.
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry by attending world-class events.

Diversity & Inclusion Statement