NOC Technician

Responsible for performing and training team on the following duties:

• Create, update, and manage incident tickets using ServiceNow ITSM+S / JIRA. Independently triage the ticket queue, provide feedback, and guide tickets of concern.
• Monitor network events and failures 24/7/365 using various tools. Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections. Develop and maintain a centralized error database.
• Notify relevant contacts about network incidents. Provide timely situational awareness to leadership and impacted communities, and communicate effectively with the O&M team, customers, and external leadership.
• Support fault isolation and troubleshooting, including testing and diagnosing issues with network elements. Correct or replace faulty network components and coordinate with service providers as needed.
• Restore networks and services to full operation, ensure compliance with SLAs, and document changes in the Configuration Management Database. Provide 24/7/365 support for outages and service degradation, including rerouting circuits and updating on outage resolutions.
• Assist in training and monitoring Network controllers, and evaluate training programs, SOPs, and tools. Provide technical advice and insights for complex issues, and work on projects impacting future operations within O&M and the DISN.
• Demonstrate extensive proficiency in DISN functions (e.g., routers, switches, crypto devices) and resolve multi-layer complex issues across multiple NOCs or domains. Provide advanced technical support and guidance to peers, leadership, and customers.

SolarWinds Market Data Communication Alarm Devices Outside Plant Microsoft Excel Network Routing Ancient History Microsoft Office Microsoft Access Network Switches Network Topology Fault Management Microsoft Outlook Wide Area Networks Information Systems Local Area Networks Microsoft PowerPoint Top Secret Clearance CompTIA Security+ CE Performance Management IAT Level II Certification Defense Red Switch Networks Juniper Network Technologies Wavelength-Division Multiplexing Troubleshooting (Problem Solving) Cisco Certified Network Associate Configuration Management Databases Cisco Certified Internetwork Expert Cisco Certified Network Professional CompTIA Cybersecurity Analyst (CySA+) Juniper Networks Certified Internet Expert, * High school diploma or equivalent and 3 - 5 years of prior relevant experience.

• Must have an active DoD Top Secret security clearance with Sensitive Compartmented Information (SCI) eligibility.
• Must have DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE or equivalent) by the start date.
• Must be able to work in a 24/7 operational environment.
• Experience in one or more of the following areas: alarm surveillance, fault management, LAN/WAN maintenance, performance management.
• Advanced knowledge in at least four of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• Moderate understanding of network topologies, including both transport and IP.

Preferred Qualifications

• Experience in a tech control facility or cyber transport operations.
• Familiarity with circuit actions and vendor management.
• IP/Transport architecture experience
• SolarWinds and JIRA experience
• Experience in a Telco NOC or with inside or outside plant operations.
• Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
• Experience in one or more of the following areas: alarm surveillance, fault management, LAN maintenance, performance management, change management.
• Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional are desirable., Empathy Research Operations Leadership Multitasking Communication Team Oriented Prioritization Follow Through Detail Oriented Professionalism Problem Solving Customer Service Customer Support Active Listening Critical Thinking Solution-Oriented, Innovation Encryption Transistor Mathematics Blueprinting Multiplexing Cyber Security Test Equipment Wiring Diagram Professionalism Radio Frequency Network Routing English Language Secret Clearance Spectrum Analyzer Telecommunications Schematic Diagrams Information Systems Digital Electronics Waves (Electronics) Information Assurance Equipment Maintenance Channel Access Method Digital Communications Satellite Communications IAT Level II Certification Telecommunications Service Time Division Multiple Access Troubleshooting (Problem Solving), Market Data Palletizing Pallet Jacks Communication Forklift Truck Detail Oriented Ancient History Customer Service Deltek Costpoint Material Handling Microsoft Outlook Safety Procedures Warehouse Operations Organizational Skills Shipping And Receiving Inventory Management System Material Requirements Planning

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

The Leidos Digital Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Joint Fires Network (JFN) NOC for a NOC Technician at (Scott AFB, IL or Ford Island, HI).

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

Pay Rate: $36.00 - $40.00 per hour

In addition to your annual base salary, you will be eligible to receive a Hawaii Cost-of-Living Allowance (COLA) for this role., If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 - and moving faster than anyone else dares., Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .