It Service Delivery Manager (Madrid)

IT Service Delivery ManagerWe are looking for an IT Service Delivery Manager with a strong background in BI, DWH, and data platforms.The role requires a combination of technical expertise, IT operations, and service delivery management to ensure reliable and high?quality data services.ResponsibilitiesPlanning, designing, and implementation of BI?DWH IT Services delivery to business users according to best practices, while ensuring a high level of services quality and availability.Monitor, control and support IT Services delivery; ensure that systems, methodologies and procedures are in place and followed.Establishment and management of reporting related to IT Services.Align BI services with business priorities.SLA implementations and fulfillment.Serve as escalation point for IT Services business users and management.Take ownership of related Major Incidents to coordinate resolving parties, effective communication to stakeholders, and Major Incident reviews.Capacity Planning - ensure that future demand from business growth is understood and properly addressed.Management of IT operation teams and involvement in budgeting activities.Drive IT Services continuous improvements.Qualifications5+ years of experience in Service Delivery or IT Operations in BI/DWH or data platforms.Experience managing a team of at least 5 employees.Experience managing enterprise BI/DWH environments, including required IT Operation processes.Strong technical knowledge of SQL, Azure Databricks, BI/Reporting Tools, ETL processes and integrations.Knowledge of IT Service Management processes based on ITIL.Knowledge of data platforms and lakehouse concepts.Excellent written and verbal communication, organization, coordination, and interpersonal skills.Ability to manage business stakeholders’ delivery expectations.High level of written and spoken Spanish and English.Strong reporting and analytical skills.Ability to fast?learn new technologies and process.#J-*****-Ljbffr

5+ years of experience in Service Delivery or IT Operations in BI/DWH or data platforms. Experience managing a team of at least 5 employees. Experience managing enterprise BI/DWH environments, including required IT Operation processes. Strong technical knowledge of SQL, Azure Databricks, BI/Reporting Tools, ETL processes and integrations. Knowledge of IT Service Management processes based on ITIL. Knowledge of data platforms and lakehouse concepts. Excellent written and verbal communication, organization, coordination, and interpersonal skills. Ability to manage business stakeholders’ delivery expectations. High level of written and spoken Spanish and English. Strong reporting and analytical skills. Ability to fast?learn new technologies and process. #J-*****-Ljbffr