Infrastructure Intelligence Lead

The Infrastructure Intelligence Lead plays a critical role in delivering insight that improves the reliability, efficiency, and value of MBNL’s network infrastructure. Sitting within the Infrastructure directorate, this role uses data, analytics, and performance frameworks to provide a clear view of asset performance-supporting maintenance, investment, and operational decision making.

Working closely with Asset Management, Operations, and senior stakeholders, the role translates complex data into actionable insight that protects service, reduces risk, and drives continuous improvement.

Why this role matters:

MBNL’s ability to deliver high quality network performance depends on strong data, clear insight, and informed decision making. This role provides the evidence base that underpins performance improvement, risk management, and investment prioritisation.

By embedding consistent metrics, robust analytics, and clear reporting, this role helps MBNL operate more efficiently, respond proactively to risks, and maximise value from its infrastructure assets. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.

What you’ll be here to do:

You’ll lead performance insight and analytics across infrastructure, enabling better decisions and stronger operational outcomes. You’ll:

Define, track, and evolve KPIs and KRIs across asset health, reliability, availability, safety, cost, and service performance

Build dashboards and reports that translate complex data into clear, actionable insight for stakeholders

Analyse trends, variances, and root causes, quantifying impact on cost, risk, and service outcomes

Benchmark performance against internal targets and industry standards

Source, integrate, and assure data from multiple systems, ensuring accuracy and integrity

Develop repeatable analytics and reporting processes to support consistent insight

Support asset and reliability programmes, including maintenance strategy and lifecycle optimisation

Provide evidence to inform investment decisions and operational interventions

Support governance processes, including performance reporting, assurance, and audit requirements

Identify opportunities for automation, improved data quality, and continuous improvement

You’re a data driven professional with strong analytical capability and a focus on turning insight into practical outcomes. You’re comfortable working across technical and operational teams, communicating complex information clearly, and influencing decision making.

You’ll bring:

Experience in performance analysis within infrastructure, operations, or asset intensive environments

Strong data and analytics skills (Excel, SQL, and Power BI or similar tools)

Understanding of asset management concepts, including reliability and lifecycle planning

The ability to translate data into clear recommendations for operational and senior stakeholders

If you also have the following, we’re especially interested in talking to you:

• Experience with EAM/CMMS systems, IoT/telemetry data, ISO 55000 frameworks, or regulated sectors.
• Professional certifications: Data/BI (e.g., Microsoft Power BI/Data Analyst Associate), Reliability/Asset Management (e.g., IAM Certificate, CMRP), Project/Process (e.g., Lean Six Sigma)