2nd Line IT Support Engineer

We have a fantastic opportunity to join a highly respected and professional IT company based in St Asaph who provide first class IT Support to various companies in the North West., * Acting as the first point of contact for technical assistance for customers contacting the IT Helpdesk

• Providing 1 st and 2 nd line diagnosis and resolution for technical assistance requests
• Work with customers in an friendly manner to understand and resolve technical issues
• You will be involved in project work for existing and new clients such as software deployments and hardware upgrades
• Working closely with other engineers to progress complex tickets effectively, ensuring the highest levels of customer service.
• Undertaking system monitoring tasks and checks for our client base
• Continually looking for ways to improve personal performance.

• Proven experience as an IT Support Engineer providing 1 st & 2 nd Line Support
• Experience of administering and supporting the latest Microsoft technologies including Windows Server (up to 2022), Windows (10, 11) Operating Systems and Office 365
• Experience of Core Network Fundamentals (TCP/IP, WAN, LAN, WiFi)
• Experience of base Cyber Security services and practices surrounding them
• Strong communication skills, with the ability to explain problems and solutions clearly to non-technical users
• Welsh Speaking (Desired NOT Essential)
• Full UK Driving License (Desired NOT Essential)

£23,000 - £28,000 p/a plus additional package, On Offer:

• 8am to 4:30pm Monday to Friday from our offices in St. Asaph (North Wales)
• Salary of £23,000 - £28,000 plus overtime when applicable
• On-call rota involvement (1 in 4 weeks)
• Annual leave starting at 20 days plus bank holidays, rising to a maximum of 30 days
• Training and career development opportunities
• Plenty of company funded team social events, with an excellent work-life balance
• Free food Fridays
• Free Car Parking
• Company contributed pension
• Death in Service Cover