IT Service Desk Technician

IT Service Desk Technician - Band 3Please note: This role is not eligible for sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position.

An exciting opportunity has arisen for a dynamic individual who is keen to be at the forefront of IT innovation within the NHS. You will be part of a dedicated, hardworking team delivering first point of contact for all Bolton Hospital issues and queries, providing excellent customer services and first time fixes.

Main duties of the job

This is an customer care focused role and a great opportunity to start your career.

Within this role you be:

• Customer focused service
• Problem solving and fault diagnosis
• Supporting users on the front line providing first time fixes

• A Level / Diploma Level 3
• Demonstrate commitment to ongoing personal development
• Good standard of basic education, * HND Computer Studies or equivalent
• ITIL Foundation Qualification
• or 1st Line Support Experience, * Experience of working within an office environment.
• Proven experience of working in a customer focused environment.
• Good knowledge of the MS Office Suite of products, * Experience in delivering IT facilities
• Experience of working within service desk environment
• Experience of call management using a call logging system, providing excellent user experience and managing expectations.
• Experience of working within the NHS
• Ability to provide an effective desktop support service.
• Good knowledge of Windows Desktop platforms such as Windows 7 and 10, * Ability to organise self to work on own initiative and judgement whilst working within set guidelines with moderate levels of supervision and management.
• Ability to work to deadlines, prioritise tasks and manage in a busy pressurised climate
• Good interpersonal and communication skills (written, verbal, electronic).
• Must have good attention to detail.
• Have a customer oriented approach.
• Ability to listen and diagnose correctly in order to ensure that incidents are dealt with effectively
• Ability to handle people in a courteous and sensitive manner taking account of individual needs and concerns
• Good organisational skills
• Maintain a positive attitude and commitment to learning and undertaking new tasks and procedures, * Ability to communicate complex information to all levels of staff.
• Proven track record of working as part of a team., * Good knowledge of the MS Office Suite of products.
• Broad understanding of IT Technologies, * Flexibility of working hours
• Well motivated
• Able to work on own initiative.

An inclusive, supportive environment with a friendly atmosphere.

This is the perfect way to start your career in IT.

The Trust is a great place to work, evidenced by the most recently NHS Staff Survey results where our staff ranked us as the best NHS place to work in Greater Manchester. We are really proud of this and ensure that everyone in the Trust is both seen and heard. It has been a challenging time for the NHS with the national pandemic response at the forefront of our minds and activities, but we are coming out of pandemic pressures with renewed energy and it is a truly exciting time for the Trust with investment and development of the IT Infrastructure of which this role will be a key part.