IT Infrastructure Engineer

• Provide third line technical support across server infrastructure
• Support and manage infrastructure platforms, including system configuration
• Maintain core services such as security, compliance, messaging, patching and Microsoft technologies.
• Take ownership of support requests, diagnose faults and resolve technical issues
• Work with service desk colleagues, service teams and users to ensure continuous service delivery
• Support and maintain virtual infrastructure and security systems, including upgrades, backups and threat monitoring

• Education to A level, NVQ level three, BTEC or equivalent in ICT, or relevant experience
• Proven experience of virtualisation technologies and Windows server environments
• Strong organisational skills and the ability to prioritise workload effectively
• The ability to analyse problems and provide clear, practical solutions
• Experience translating technical information into plain English for colleagues
• The ability to work independently and remain calm under pressure
• A collaborative approach and a willingness to support wider team goals

Pulled from the full job description

• Annual leave
• Employee discount
• Company pension
• Car scheme

Full job description

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can access low-cost leasing of electric and low-emission vehicles.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances. Job Introduction

We’re recruiting an IT Infrastructure Engineer to join Milton Keynes City Council, supporting the systems and services that keep our organisation running effectively for local people.

At Milton Keynes City Council, we are dedicated, respectful and collaborative. Our ICT service plays a vital role in delivering reliable, secure and modern technology that enables colleagues across the organisation to provide essential services to our communities.

In this role, you’ll provide third line technical support and take ownership of key infrastructure systems, helping to maintain our server and desktop environment. Your work will underpin the day-to-day activities of ICT users across the council, ensuring systems are secure, resilient and performing well.

This is the role for you if you enjoy solving complex technical problems, working with a wide range of stakeholders and contributing to a reliable technology environment that supports our city.

This role may be suitable for home working, following an assessment. Home-based roles require a minimum of one day per week working from the office or site.

We’re recruiting into a number of ICT roles into our expanding team at Milton Keynes City Council. This is an opportunity to join our team, where your skills can make a real and lasting impact on the Council and the services we deliver.

Our teams keep critical systems running, protect data and design the digital tools our colleagues rely on every day.

We’re looking for talented professionals across a range of technical areas, including infrastructure, cyber security, identity and access, endpoint engineering and digital service design.

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

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