IT Infrastructure Engineer

At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.

We take pride in our supportive work culture and try to go that extra mile when it comes to investing in our colleagues.

Find out more about working with us here: www.mkcounciljobs.org.uk Role Responsibilities

• Provide third line technical support across server infrastructure
• Support and manage infrastructure platforms, including system configuration
• Maintain core services such as security, compliance, messaging, patching and Microsoft technologies.
• Take ownership of support requests, diagnose faults and resolve technical issues
• Work with service desk colleagues, service teams and users to ensure continuous service delivery
• Support and maintain virtual infrastructure and security systems, including upgrades, backups and threat monitoring

• Education to A level, NVQ level three, BTEC or equivalent in ICT, or relevant experience
• Proven experience of virtualisation technologies and Windows server environments
• Strong organisational skills and the ability to prioritise workload effectively
• The ability to analyse problems and provide clear, practical solutions
• Experience translating technical information into plain English for colleagues
• The ability to work independently and remain calm under pressure
• A collaborative approach and a willingness to support wider team goals

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Roles are either ‘site based’ or ‘home based’.

Site based roles are mainly based at the workplace, with the option to work from home for up to two days a week, depending on service needs.

Home based roles are mainly based at home, with the expectation of attending the workplace up to one day a week.

The working arrangement for each role is set by the manager, based on service requirements. Job Introduction

We’re recruiting an IT Infrastructure Engineer to join Milton Keynes City Council, supporting the systems and services that keep our organisation running effectively for local people.

At Milton Keynes City Council, we are dedicated, respectful and collaborative. Our ICT service plays a vital role in delivering reliable, secure and modern technology that enables colleagues across the organisation to provide essential services to our communities.

In this role, you’ll provide third line technical support and take ownership of key infrastructure systems, helping to maintain our server and desktop environment. Your work will underpin the day-to-day activities of ICT users across the council, ensuring systems are secure, resilient and performing well.

This is the role for you if you enjoy solving complex technical problems, working with a wide range of stakeholders and contributing to a reliable technology environment that supports our city.

This role may be suitable for home working, following an assessment. Home-based roles require a minimum of one day per week working from the office or site.

Appointments are usually made at the bottom of the grade, with consideration given to a higher starting point only in exceptional circumstances, such as significant relevant skills or experience.

This salary grade starts at £38,510

Interviews for this role will be held week commencing 12th October 2026

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.