Network Engineer

A Service is requested for Network Engineer. This service must deliver the evolution of technical solutions present in the technological environment of IT OPS The activities that are included within this service are: The Network Monitoring Engineer will be fully dedicated to network monitoring and observability initiatives, focusing on the monitoring of network electronics and services (DC, WAN, campus, cloud connectivity). This role is project-oriented and hands-on, supporting the design, deployment, migration, and operationalization of monitoring platforms such as NetScout, SolarWinds, ThousandEyes, Cisco DNAC, and FortiAnalyzer, as well as their integration into Verisure’s ITSM and alerting ecosystem. KEY RESPONSABILITES: Design and implement end-to-end network monitoring covering traffic, performance, availability, and service KPIs. Deploy and evolve network monitoring platforms, including:NetScout for real-time traffic analysis and service performance monitoring (DC Pozuelo & Yécora). SolarWinds as the strategic platform replacing Entuity for network and infrastructure monitoring. ThousandEyes for user experience, Internet, SaaS, and cloud path visibility. Cisco DNAC for campus network visibility and assurance. FortiAnalyzer for firewall analytics, logs, and security-related network visibility. Project Delivery & Migration Participate actively in RFPs, PoCs, and tool selection processes related to network observability. Lead or support migrations from legacy tools (e.g., Entuity) to modern monitoring platforms. Define monitoring standards, dashboards, alert models, and service profiles aligned with business-critical services (DNS, DHCP, connectivity, security, etc.). Integration & Automation Integrate monitoring tools with: ITSM platforms (Jira Service Management) Alerting and on-call tools Collaboration tools (Microsoft Teams) Contribute to automation of alerts, correlations, and root cause analysis, reducing noise and improving MTTR. Operations & Continuous Improvement Act as technical reference for network monitoring within IT Ops. Support troubleshooting of complex and non-obvious network issues (“X-files”) using traffic and performance data. Continuously improve observability maturity, processes, and documentation.

Networking Fundamentals Strong knowledge of LAN, WAN, SD-WAN, and Data Center networking. Solid understanding of routing, switching, QoS, latency, packet loss, retransmissions, and TCP behavior. Experience working with firewalls and network security devices (Fortinet, Palo Alto or similar). Monitoring & Observability Hands-on experience with network monitoring or observability tools, ideally including: NetScout SolarWinds (NPM, NCM, NetFlow, Observability) ThousandEyes Cisco DNAC FortiAnalyzer Familiarity with SNMP, NetFlow/sFlow, syslog, APIs, and traffic-based monitoring Platforms & Environments Experience in hybrid environments: on-premises data centers, cloud (AWS / Azure), and SaaS. Understanding of high availability, scalability, and resilience requirements for monitoring platforms. Soft Skills & Mindset Strong analytical and troubleshooting skills. Comfortable working in complex, multi-stakeholder environments. Project-oriented mindset with ability to own initiatives end-to-end. Clear and structured communication skills (technical and non-technical audiences). Proactive, curious, and focused on continuous improvement. English: B2