IT Manager

• Manage and resolve IT incidents and service requests within SLA, coordinating with a third-party MSP
• Oversee MSP performance, ensuring service delivery and continuous improvement
• Own IT asset management, including procurement and lifecycle tracking of hardware
• Lead and optimise the Microsoft 365 environment, including Intune, Defender, identity and access management, and compliance
• Configure and support SaaS business applications across the organisation
• Streamline Joiner, Mover, Leaver processes and ensure efficient onboarding/offboarding
• Support and maintain communication platforms such as Teams, RingCentral and Slack
• Manage DNS, email security and domain reputation (SPF, DKIM, DMARC)
• Oversee office technology infrastructure including networks, Wi-Fi and new office setups
• Drive InfoSec maturity aligned to CIS framework, including risk management and policy development
• Maintain Cyber Essentials Plus certification and deliver security awareness training
• Ensure compliance with data protection regulations, including SARs and RTBF processes
• Lead and deliver Microsoft Copilot and AI initiatives
• Collaborate with application teams on SaaS, SharePoint and Power Automate solutions

• 5+ years’ experience in a similar hands-on IT operations role
• Strong background in service desk and IT operations environments
• Extensive experience with Microsoft 365 and Windows endpoint management
• Proven experience managing IT within a fast-growing, global business
• Ownership experience across InfoSec and data protection
• Strong understanding of identity management, endpoint security and SaaS ecosystems
• Experience working with MSPs and managing vendor relationships
• Degree (2:1 or above) in a relevant field
• ITIL certification (v3 or v4) desirable
• Microsoft certifications desirable

City of London Permanent £65,000 - £70,000 per year View Job Description A hands-on IT Operations Manager role reporting directly to the CIO, with full ownership of IT operations, information security, and data privacy. You’ll drive system reliability, lead vendor management, and play a key role in shaping Microsoft 365 and AI strategy within a fast-paced, high-growth environment.

• £65-70k + bonus and benefits
• High-impact leadership role with full ownership of IT operations and security, * A competitive salary range of £65,000 to £70,000 per annum.
• A permanent position offering stability and growth opportunities.
• Comprehensive benefits package to support your well-being.
• An opportunity to work in a medium-sized organisation within the business services industry.
• A collaborative environment that values innovation and technical expertise.

This opportunity is with a well-established, medium-sized organisation in the business services industry. The company is known for its focus on delivering high-quality services and fostering a culture of innovation and operational excellence.