IT Service Desk Analyst

You will also assist with project work, such as testing new software, providing insight into end-user support issues on new software and projects, as well as assisting in the creation and review of end-user documentation to ensure accuracy and consistency. Travel to other offices may also be required from time to time.

The role operates on a shift rota of 6am - 2pm, 8am - 4pm, and 10am - 6pm. You must be comfortable working across shift patterns.

It is highly beneficial if you have a minimum 1 year IT support experience from the Legal arena or a professional services group.

You will deliver first level technology support on PC-based and telco issues. Support areas include Windows desktops and laptops, Microsoft 365 applications and services (such as Word, Excel, Outlook, Teams, OneDrive and SharePoint), document management systems, intranets and extranets, telephony, mobile devices and remote access tools.