IT Service Desk Engineer

We are looking for an IT Service Desk Engineer to support our Microsoft Azure, Office 365, and Dynamics 365 environment. You will provide level 1 support, triage issues, manage hardware requests, and assist with IT training. Strong communication and problem-solving skills are essential in our fast-paced company.

Please note this role is predominately office based with working arrangements of 3 days in our London (Covent Garden) office and 2 days working from home.

The successful candidate will benefit from exposure to the full spectrum of the Microsoft technology stack, exposure to industry-leading security products and a permanent place in an evolving IT Team.

Duties include:

• Triaging and responding to helpdesk queries as part of an ITIL L1 service management model
• Managing the assets stock levels
• Assisting with license management
• Liaising with users to resolve requests in line with given SLAs
• Staying up to date on the latest technologies within the tech stack
• Monitoring usage, capacity and security
• Proactively document technical changes and processes
• Suggesting improvements with a view to enhance the experience of the users

The successful candidate will have skills and hands on experience in the following:

• Experience of hands on IT support including desk side/workstation management
• Office 365 - Word, Excel, PowerPoint, SharePoint, One Drive, Outlook/Teams
• MS Exchange, MS Azure, MS InTune, MS Entra desirable
• Active Directory
• Comfortable with general IT Lenovo support
• Managing user permissions within the above technologies
• Awareness of software delivery lifecycle (ITIL ITSM)
• MS Dynamics, MS Omnichannel and Jira ticket management experience is advantageous

To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:

• 25 days holiday, and an additional day for every year’s service (up to five years)
• Annual discretionary bonus scheme
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
• Study support package, helping you achieve your personal and professional development ambitions
• Workplace Pension - matching personal contributions up to 5%
• Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
• Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
• Wellbeing support through MyndUp
• Two days’ paid volunteering leave a year, allowing you to support causes you care about
• Charity fundraising support, with match-funding up to £1,000 for good causes

We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day.

Set up in 2017 and funded by Blackstone and Regis to help address the housing crisis in the UK, Sage Homes has now delivered more than 21,000 homes all of which are affordable. A further 2,500 new homes are in our construction pipeline.

Sage is proud to be England’s largest provider of newly built affordable homes for five successive years, providing our customers with high-quality, energy efficient properties (98% of Sage homes are EPC A or B) to live in safe, secure and thriving communities.

At Sage Homes, we remain committed to our mission of making new homes affordable for those who need them most, while delivering great customer support., At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.