Application Support Engineer

Looking for a talented Application Support Engineer Senior to provide technical production support, managing/troubleshooting, deploying customer care applications, and upcoming technology needs like cloud migration etc. You will also be diagnosing and fixing operational issues with our high-volume transaction processing applications, products, and platforms. Using product knowledge, subject matter expertise and technical skills, you will provide the highest level of service to resolve the client/customer’s issues.

What you will do:

System Management: Provide oversight, governance, and technical expertise for Windows, Linux servers and Azure Cloud, including hardware sizing, monitoring, and optimization among others

Cloud Expertise: Support cloud environments on Azure, ensuring seamless integration with applications and optimizing cloud resources for performance and cost-efficiency

Monitoring & Performance: Utilize tools such as Dynatrace, Splunk, Moogsoft to monitor application performance and tie application usage back to infrastructure configuration

Database: Knowledge to drive efficiency for Oracle and SQL database configuration and usage, ensuring optimal performance.

Network & Security: Understanding Networking architecture in a typical Datacenter, firewalls, Load Balancers, VIPs, Certificates and how the Certificate renewal process works etc.

High Availability & Disaster Recovery: Design, provide configurations, and validate High Availability (HA) and Disaster Recovery (DR) solutions to ensure business continuity

Documentation & Standards: Maintain comprehensive architectural documentation of IT configurations and procedures, adhering to industry best practices

Support:

o Triage and resolve client requests and incidents.

o Analyze internal alerts coming from various monitoring tools like Splunk, SiteScope, Dynatrace etc.

o Analyze code and participate in root cause analysis.

o Participate in on-call rotation.

o Work closely with product development teams to review operational readiness of production changes.

o Work in a team environment as well as independently to resolve issues with minimal supervision.

o Involve in release deployments and validation., Experience writing scripts using Python, PowerShell, Linux/Unix Shell scripting for automating middleware maintenance. Familiarity with FTP concerts and other tools like Control-M By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively “Judge”) to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge’s Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Bachelor’s degree required; relevant, equivalent work experience may be substituted for degree requirement.

Minimum 10 years of Software development experience in Microsoft technologies (C#, .Net) and/or Java technologies

3 years of experience in Cloud Technologies like Azure

Experience with multi-tier architecture applications

Experience in Webservices like SOAP and REST

Strong troubleshooting and problem-solving skills to identify and resolve application issues.

Strong understanding of network concepts

What would be nice to have:

Experience with Service Now for Incident, Case, Problem and Change Management

Familiarity with monitoring tools like Splunk, Dynatrace