IT Operations Support Analyst

We are seeking a skilled IT Support Analyst to join our dynamic IT team. The successful candidate will be responsible for providing advanced technical support for applications, the Microsoft ecosystem, and desktop support. This role requires a proactive individual with strong problem-solving skills and the ability to work effectively in a fast-paced environment., * Technical Support for Applications:

• Provide IT support (2nd/3rd line) for a variety of business applications.
• Troubleshoot and resolve application-related issues, ensuring minimal disruption to
• business operations.
• Collaborate with application vendors and internal teams to escalate and resolve complex
• Issues.
• Assist in the deployment, configuration, and maintenance of applications.

Microsoft Ecosystem:

• Support and maintain Microsoft 365 services, including Exchange Online, Intune, SharePoint, Teams, and OneDrive.
• Assist with the administration and support of Azure services and other cloud-based
• solutions.
• Provide support for Microsoft Office applications.

Desktop Support:

• Provide 2nd line support for desktop and laptop hardware, software, and peripherals.
• Troubleshoot and resolve issues related to operating systems, network connectivity, and user access.
• Perform hardware and software installations, upgrades, and configurations.
• Maintain an inventory of IT assets and ensure all equipment is up-to-date and functioning
• Properly.

Site visits:

• Visit sites for contract mobilisations or satellite offices as required.
• Provide on-site technical support and ensure smooth IT operations during mobilisations.
• Coordinate with local teams to address any IT-related issues and ensure seamless
• integration of systems.

General Responsibilities:

• Respond to and manage support tickets in a timely and efficient manner.
• Document all support activities and resolutions in the IT service management system.
• Provide training and guidance to end-users to improve their technical skills and
• knowledge.
• Participate in IT projects and initiatives as required.
• Stay up to date with the latest industry trends and technologies to continuously improve support services

• Proven experience in a 2nd line support role, preferably within a similar environment.
• Strong knowledge of the Microsoft ecosystem, including Microsoft 365 and Intune.
• Experience with application support and troubleshooting.
• Proficiency in supporting desktop and laptop hardware, software, and peripherals.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills.
• Relevant IT certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+, ITIL) are a plus.
• Clean current Driving License
• 1st/2nd Line IT Analyst

Personal Attributes:

• Proactive and self-motivated with a strong attention to detail.
• Ability to work independently and as part of a team.
• Customer-focused with a commitment to providing high-quality support.
• Willingness to learn and adapt to new technologies and processes.
• Flexibility to travel to various sites as required.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 - we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.