End User Support Technician

At Great Dane, we rely on makers and we’re calling on them to join our expanding team, the time has never been better to Embrace Your Great and work in an environment with the highest safety standards in the industry., The Position: The End User Support Technician will be primarily responsible for installing, maintaining, and upgrading pc hardware and software as well upgrading and maintaining any supporting software. It also requires the support of any servers, networking and phone equipment at the facility and service desk support. There will be daily interaction with end users and excellent communication skills are required. The position will require daily overall monitoring of our service desk queue to ensure we are improving our customer service experience and meeting our defined SLA requirements.

Responsibilities:

WHAT YOU’LL DO

• Provide support for office and manufacturing hardware.
• Install, maintain, and upgrade PC hardware, printers, peripherals, and software.
• Provide customer service support via phone and remote access.
• Must be able take direction from management and accomplish tasks with minimal supervision.
• Other duties as assigned.

B achelor’s degree and/or related experience and/or training; or equivalent combination of education and experience in IT. Advanced degree preferred.

• Years of Experience 2+

• Skills
• Proficient in PC installation, upgrades, and repair
• Proficient in Windows and Microsoft Office
• Excellent troubleshooting and communication skills
• Good understanding of server and networking technology
• Travel: 25%

• Competitive compensation
• Benefits, including but not limited to dental, vision, and medical with employer contributions
• Retirement programs, including a Pension Plan and 401(k) Plan with employer match
• Tuition Reimbursement
• Paid holidays and vacation
• And more!

Great Dane is an Equal Opportunity Employer

Great Dane is a leading manufacturer of dry-freight vans, refrigerated trailers, and flatbeds with 10 manufacturing facilities and 20 service centers throughout the United States. With a legacy like ours comes a dedication to the hard-working individuals that make Great Dane what it is today. Our jobs are waiting to be filled by driven, challenge-focused & enthusiastic people like you.