Associate Analyst, IT Support

Global Technology Solutions (GTS), at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

Global Technology Solutions (GTS) at Resmed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across Resmed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

The primary role of the IT Support function is to provide technical support to employees experiencing problems with hardware, software, networking, and other computer-related technologies. Key deliverables include utilizing Jira Service Management software for logging caller requests and assigning / escalating issues where needed.

Let’s talk about the team

As an Associate Analyst, IT Support, you will be based on-site at our San Diego headquarters and report to the Team Lead - Americas, IT Support. You’ll play a key role in delivering a high-quality support experience to Resmed employees worldwide, helping them stay productive by resolving issues quickly and effectively.

We’re a small, collaborative, and global team, offering plenty of opportunities to learn, grow your skills, and work alongside supportive colleagues.

Let’s talk about the role

• Manage user access and identity systems (Active Directory, Entra ID, Okta)

• Deliver timely, customer-focused support through effective triage and prioritization

• Provide on-site support at the San Diego office

• Support employees globally via phone, ticketing, messaging, and remote support systems

• Deploying and supporting IT hardware

• Participate in an on-call rotation

• Support audio/visual systems, conference rooms, Windows and macOS devices, mobile devices, Office 365 tools, and other software

• Collaborate on projects and operations within a global team.

• Take on additional responsibilities as needed.

• You love helping people and love solving problems.

• You are inquisitive and love technology.

• You have a minimum of two (2) years of experience in the support of operating systems and application suites in a Windows and macOS environment.

• You’re a strong problem solver with critical thinking skills.

• You are an experienced IT Help Desk Technician that can solve advanced technical problems.

• You are patient and friendly even in challenging situations.

• You can share your knowledge in an easy-to-understand way.