Support Engineer

A Support Engineer is responsible for resolving customer technical issues and ensuring successful use of Precisely’s coding-focused and data integration products, including CODE-1 Plus, VeriMove, Finalist and Canadian CODE-1 Plus, and selected Data Integrity Suite (DIS SaaS), knowledge of z/OS/JCL, and the IBMi platform is beneficial. Customers rely on our technical expertise to troubleshoot complex, code-driven workflows involving data processing, validation, and integration. Strong problem-solving skills, technical depth, and clear communication are essential.

What you will do:

• Provide world-class technical support via phone, email, case management systems, and remote desktop sessions while meeting SLA requirements and documenting work accurately.
• Support customers using Code-1, VeriMove, and Finalist, including troubleshooting job logic, configuration issues, file handling, and execution errors.
• Diagnose and resolve issues related to data transformation, validation, cleansing, and movement across platforms.
• Support Spectrum UAM and related services, including configuration, data processing flows, and integration scenarios.
• Assist customers using DIS SaaS / Data Integrity Suite services where coding, automation, or APIs are involved.
• Analyze logs, job output, error messages, and customer-provided artifacts to identify root cause and recommend corrective actions.
• Determine whether issues originate from product behavior, customer-developed logic, data quality problems, third-party components, or environmental configuration.
• Collaborate closely with Engineering and Product Management on escalations, enhancements, and defect investigations.
• Create and maintain internal and customer-facing knowledge base documentation.
• Continuously develop product knowledge and shareexpertise with the broader support team.
• Participate in on-call and after-hourssupport rotations as required., Serve as an ILS/IPS engineering SME driving Model Based Engineering/Product Support practices. Develop logistics models and deliverables (LORA, MTA, spares, provisioning, SERD), use MagicDraw/Cameo and common ILS tools, collaborate across disciplines, create training/best practices, and support MBPS implementation for defense systems. Top Skills: AICameoCompassEagleMagicdrawMlModel Based EngineeringModel Based Product SupportOpusSesameSysmlUafUml BAE Systems, Inc.

Precisely is an AI-first organization. All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks. Candidates should be comfortable using generative AI tools (e.g., Microsoft Copilot, ChatGPT) in their day-to-day workflows, able to evaluate AI-generated outputs critically, and open to continuously adopting new AI capabilities as they emerge., * Bachelor’s degree in Computer Science, Software Engineering, or a related technical field, or equivalent experience.

• 3-6+ years of experience in technical customer support or a related technical role.
• Experience supporting Code-1, VeriMove, Finalist, or similar data processing and coding-centric products.
• Familiarity with Spectrum UAM or Spectrum-based data integration solutions. Experience supporting batch processing, ETL-style workflows, or data pipelines.
• Exposure to SaaS platforms and API-based integrations. Experience working in a global or follow-the-sun support model.

AI Skills/Knowledge:

• Leverages AI to enhance customer support operations (case summarization, response drafting, knowledge recommendations, sentiment analysis).
• Comfortable evaluating and adopting emerging AI tools to improve productivity, decision-making, and cross-team visibility.
• Ensures responsible AI usage aligned with data privacy, security, and enterprise governance standards.
• Identifies and automates repetitive support and operational workflows using AI tools (e.g., case triage, routing, summarization, reporting) to improve efficiency and reduce manual effort.

Preferred Skills (a plus but not required):

• Knowledge of z/OS/JCL, and the IBMi platform is beneficial.

130K-180K Annually Mid level 130K-180K Annually Mid level Healthtech * Software Serve as the internal expert on AcuityMD healthcare data products, support commercial teams on complex data questions, and partner with Engineering to build an AI context layer and evaluation framework to measure agentic solution quality and data explainability. Top Skills: AIExcelSQL BAE Systems, Inc., 10 Days Ago Remote or Hybrid 118K-201K Annually Mid level 118K-201K Annually Mid level Aerospace * Hardware * Information Technology * Security * Software * Cybersecurity * Defense Lead model-based logistics and product support engineering activities to modernize sustainment using MBE/MBPS. Prepare DoD/GEIA-compliant logistics models and deliverables, use MagicDraw/Cameo and ILS tools (COMPASS, SESAME, EAGLE, OPUS), perform analyses (LORA, MTA, spares, SERD, provisioning), develop training and best practices, and collaborate with project teams to implement MBPS across programs. Role supports remote, hybrid, or onsite work. Top Skills: AICameoCompassEagleLogistics Maintenance Information (Lmi)Logistics Product Data (Lpd)Machine LearningMagicdrawMbeMbpsMsvaOpusSesameSysmlUafUml

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

Posted 35 Minutes Ago Be an Early Applicant Remote Hiring Remotely in United States Mid level Remote Hiring Remotely in United States Mid level Provide remote technical support for Precisely data integration and coding-focused products (Code-1, VeriMove, Finalist, DIS SaaS). Troubleshoot job logic, configuration, file handling, data transformation, APIs and integrations; analyze logs and artifacts; collaborate with Engineering on escalations; create knowledge-base documentation; participate in on-call rotations and continuously adopt AI tools to improve support efficiency. The summary above was generated by AI

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Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely’s 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a “work from anywhere” culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it’s an exciting time to join Precisely!