IT Support Technician (Part-Time, DMV Area Only)

We’re seeking a hands-on, solutions-driven IT Support Technician who thrives in a fast-paced environment and enjoys solving real-world technology challenges. This role is ideal for someone who can confidently bridge the gap between technical teams and end users-delivering both exceptional customer service and technical expertise.

Important: This is a part-time job (up to 20 hours per week) and requires local travel to client sites across the DMV area. Only local candidates will be considered.

What You’ll Do

Technical Support & Problem Solving

• Provide remote support to diagnose and resolve hardware, software, and network issues using modern troubleshooting tools
• Escalate complex issues appropriately while maintaining ownership through resolution
• Identify recurring issues and recommend proactive improvements to systems and processes

Client-Facing Support

• Communicate clearly and professionally with clients-translating technical issues into easy-to-understand terms
• Deliver a high level of customer service, ensuring a consistently positive support experience

On-Site Support

• Travel locally to client sites for hands-on troubleshooting when needed
• Install, configure, and maintain end-user systems, networking equipment, and peripherals

Systems & Administration

• Support Active Directory (user accounts, permissions, access control)
• Assist with cloud environments (Azure and/or AWS preferred)
• Collaborate with senior engineers to maintain and improve IT infrastructure

Ticketing & Documentation

• Manage and update tickets using a structured support system
• Document solutions, processes, and recurring fixes to enhance team efficiency and knowledge sharing, This role reports to the Senior Operations Manager and works closely with systems administrators and engineering teams.

• Operating Systems: Windows and macOS
• Hardware: PC setup, imaging, printers, scanners, basic networking, access points, routers
• Software: Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneNote), Active Directory, Exchange
• Tools: Ticketing systems (e.g., Jira, AutoTask) and remote tools (e.g., LogMeIn, Ninja, Quick Assist)
• Backup Solutions: OneDrive, Dropbox, Carbonite, or similar

Core Competencies

• Strong problem-solving skills with attention to detail
• Ability to manage multiple priorities in a dynamic environment
• Excellent written and verbal communication skills
• High level of professionalism, integrity, and accountability
• Proactive mindset-focused on improvement, not just resolution

How You Work

• Collaborative team player who values shared success
• Organized, dependable, and strong in follow-through
• Calm under pressure and confident in client-facing situations
• Eager to learn, grow, and take on new challenges

Reporting Structure