Network Support Engineer

• Maintain, implement, and troubleshoot networks
• Design and support our network systems and infrastructure
• Configure and operate routers and switches

• Monitor network performance and make recommendations based on performance analysis On-Site Troubleshooting & Resolution Once the engineer arrives on-site, the following tasks must be executed systematically: A. Physical Inspection & Basic Checks Visual Inspection

• Verify device power status (LED indicators).
• Check cabling for damage/loose connections.

• Validate rack stability and proper airflow. Connectivity Testing

• Use cable testers to validate Ethernet/fiber links.
• Reseat SFPs/transceivers if link flaps are detected.

• Confirm switch port status (shut/no shut if needed). B. Hardware Replacement Failed Device Swap

• Power down the faulty device (if safe) after confirmation with Client SME.
• Replace with pre-configured spare (if available).

• Document serial numbers in the ITSM ticket. C. Coordination with Remote Teams Live Troubleshooting

• Establish a secure remote session (SSH/TeamViewer).
• Share console output with backend engineers.
• Implement configuration fixes as directed.

• Initiate Teams call and share screens D. Post-Resolution Validation Functional Testing

• Ping tests, traceroutes, and throughput checks.
• Verify VLAN/access control for firewall rules.

• Obtain Infosys client sign-off before departure. 1. Post-Support Steps Step 6: Ticket Resolution & Closure

• If resolved, the engineer updates the ITSM ticket with:
• Actions taken
• Replaced components (if any)
• Client confirmation (ITSM Approval or email approval)

• If unresolved, a temporary workaround is implemented, and the ticket is escalated. Step 7: Asset & Documentation Update

• Spare parts used are recorded in the ITSM asset inventory.
• Network diagrams & CMDB are updated if changes were made. Inscribirse en esta oferta Recibir ofertas similares por correo electrónico Al crear una alerta, aceptas nuestros Términos y condiciones y Política de privacidad, y el uso de cookies.

• Bachelor’s Degree in Computer Science or related area
• 4 years’ of experience with network administration, Racking,Stacking of Devices, basic troubleshooting of Cisco Switches, Firewall, Routers etc.
• Knowledge of IP networking fundamentals

N Consulting Ltd España Network Engineer As per market standards N Consulting Ltd España Network Engineer As per market standards N Consulting Ltd Tres Cantos, Madrid, 28760 Network Engineer DXC Technology ESM02 - DXC Madrid Las Rozas (ESM02) Network Engineer Sulzer Pumps Spain Madrid Shared Services Volver a la última búsqueda Trabajos ) Network Support Engineer ( volver a la última búsqueda Recibir ofertas similares por correo electrónico No gracias, llévame a la oferta de empleo Al crear una alerta, aceptas nuestros Términos y condiciones y Política de privacidad, y el uso de cookies. Inscribirse en esta oferta

Profesiones

• Técnico
• Recepciónista
• Administrador
• Ventas
• Enfermero