Payment Network Relationship Management and Strategy Consultant

Wells Fargo is seeking a Payment Network Expert to support Merchant Services within the Business Transformation Team.

In this role, you will:

• Support and enhance relationships with business and product leaders at the payment networks
• Understand the product and business roadmaps for Payment Network partners and provide guidance to merchant services product and business leaders
• Partner with stakeholders across the bank to evaluate and co-develop business cases and requirements for Payment Network related business opportunities.
• Engage with Merchant Services leaders to understand ongoing go-to-market strategy for Small Business and Commercial/Corporate client segments and incorporate into overall payment network strategy and prioritization
• Partner with the product team to establish an internal merchant services product roadmap for all new payment network business initiatives
• Work with the brands and internal partners to address payment network related business, compliance and/or technical questions. Coordinate escalations, obtain answers, and generally facilitate issue resolution related to Payment Networks.
• Provide inputs to Payment Network Update team on semi-annual releases and ongoing changes, provide subject matter expertise into mandate requirements, identify and communicate business and client related impacts of new network rules
• Monitor business programs and reporting for the Payments Networks including trend analysis, customer experience, operational metrics, and control environment
• Develop and manage Payment Network incentive programs to effectively bolster product or market development
• Serve as an expert advisor to leadership, Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

• 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education, * 6+ years of merchant acquiring experience with major payment networks (Visa, Mastercard, Amex, Discover), including direct work in Payment Network Compliance and/or Payment Operations
• Strong knowledge of the merchant acquiring and payments ecosystem, including Card Brand compliance requirements, operating rules, controls, and regulatory expectations
• Proven ability to evaluate and scale compliance programs and business initiatives, translating complex requirements into practical guidance for non-Compliance partners
• Demonstrated leadership in escalation and issue management, including assembling and leading cross-functional teams to resolve complex problems
• Exceptional stakeholder management and communication skills, with the ability to influence and present clearly to peers, senior leaders, and executive audiences
• Ability to operate as a trusted business partner across product, operations, technology, risk, legal, finance, sales, controls, and executive leadership
• Strong analytical capabilities, including monitoring and analyzing performance data in real time and over time to drive informed recommendations
• Experience working within a strong controls and compliance environment, including process mapping and control development
• Demonstrated project and program management experience, including building, scaling, and sustaining programs
• Working knowledge of Agile delivery methodologies and tools, such as Jira and Confluence
• Intermediate proficiency in Microsoft Word, PowerPoint, Excel, and AI tools
• Highly collaborative, adaptable team player with a passion for payments, fintech, and third-party/compliance risk management, and an eye toward the future of payments