WMS Systems Senior Manager

The WMS Systems Manager is responsible for the end-to-end performance, configuration, stability, and optimization of the Blue Yonder Warehouse Management System across the organization. This role ensures continuous, reliable system operations that directly support service levels, throughput, labor productivity, inventory accuracy, and customer commitments. The senior manager leads a small WMS support team and provides after-hours coverage to maintain system uptime for a 24/7 distribution network.

This role is a critical business function, bridging operations and technology, enabling scalable growth, and ensuring flawless execution during rollouts, enhancements, and peak demand., Blue Yonder WMS Ownership

• Serve as the primary system owner for Blue Yonder WMS, ensuring stability, accuracy, and high performance across all operational workflows.

• Manage configuration updates, parameter adjustments, rule logic, user roles, and functional settings within the BY WMS environment.

• Partner with IT and BY support on incident resolution, system patches, upgrades, and new feature activation.

UAT, Rollouts & Enhancements

• Lead User Acceptance Testing (UAT) for all Blue Yonder upgrades, new capabilities, integrations, and process changes.

• Develop and execute test scripts, validation plans, cutover strategies, and readiness assessments for production deployments.

• Coordinate cross-functional participation during rollouts to ensure operational continuity.

Systems Support & Troubleshooting

• Provide Level 1-2 issue resolution for system errors, workflow interruptions, and user challenges.

• Analyze logs, workflows, and system data to identify root causes and prevent future disruptions.

• Deliver after-hours support to sustain system availability and protect customer SLAs.

Team Leadership & Development

• Manage and develop a team of 4-6 WMS analysts/specialists responsible for daily support and configuration tasks.

• Prioritize workload, assign system responsibilities, and ensure coverage for all shifts and operational windows.

• Establish documentation standards, SOPs, and training materials.

Training & Operational Partnership

• Train operational users, leads, and supervisors on WMS functionality, processes, and best practices.

• Recommend process improvements leveraging Blue Yonder capabilities to improve accuracy, speed, and efficiency.

• Act as the liaison between Operations, IT, Engineering, and external partners.

Data Integrity & Reporting

• Ensure high data quality across locations, inventory, transactions, and workflows.

• Support reporting functions including KPIs, productivity metrics, and exception reporting.

Required

• 5+ years experience with Blue Yonder (JDA) WMS in a configuration, systems, or support capacity.

• Strong knowledge of WMS workflows: receiving, putaway, picking, replenishment, packing, shipping, returns, and labor-related functions.

• Experience leading UAT, system rollouts, and production cutovers.

• Ability to manage a team and prioritize competing site needs.

• Comfortable providing after-hours and weekend support when needed.

Preferred

• Experience with BY MOCA, Integrator, DDA, or RF configuration.

• Experience in high-volume distribution, retail, e-commerce, or 3PL environments.

• Project management experience (formal or informal).

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com, Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.