Network Support Specialist Polish

The Network Support Specialist plays a key operational role as the primary point of contact for network partners throughout their lifecycle, from acquisition and onboarding to ongoing support, while ensuring accurate system data and providing essential administrative support., * Lead Management: Support lead qualification for partnership opportunities, maintain CRM pipeline accuracy, and assist with outbound sales follow-up activities.

• Onboarding to New Partner - Integration and Setup: Manage the end-to-end onboarding process, including contracts, master data validation, system access, training coordination, and partner setup across all relevant platforms.
• Ongoing Operations & Maintenance: Act as the central point of contact for partners, providing operational, system, campaign, and technical support across a wide range of topics.
• Data Management and System Administration: Ensure data accuracy and integrity across multiple systems, perform data quality checks, generate reports, and ensure GDPR-compliant data handling.
• Collaboration and Communication: Work closely with Field Force, Marketing, IT, and external partners to support partner performance, resolve issues, and drive continuous improvement.

• Vocational training or Bachelor’s degree in Business Administration, Office Management, or a related field; relevant customer service or IT certifications are a plus.
• 2-4 years of experience in customer support, back-office, or service desk roles, with exposure to onboarding, customer lifecycle management, and multi-stakeholder environments.
• Native Polish and professional-level English are required.
• Strong experience working with CRM systems, data management, ticketing tools.
• Good understanding of system access management, basic IT troubleshooting, and data protection requirements (GDPR); automotive or dealer network experience is an advantage.
• Highly organized, customer-focused professional with strong communication, problem-solving, and collaboration skills, able to manage multiple priorities in a dynamic environment.

MSX International Group is a leading global provider of outsourced business solutions for the automotive industry, operating in more than 80 countries.