Help Desk Support Specialist

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always”.

We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development., The Help Desk Support Specialist will support the US Army Corrections Command (ACC) Army Corrections Brigade (ACB) G6. The Specialist will provide computer hardware, software, and technical support services to end users, ensuring the reliable operation of government IT systems.

Responsibilities include providing day-to-day IT support by troubleshooting hardware, software, network, and user account issues, setting up and configuring computers and peripherals, managing service tickets, and assisting military, civilian, and contractor personnel. The Specialist will also work with other IT teams to resolve more complex issues, support equipment upgrades and deployments, maintain IT asset records, and help ensure compliance with Army and DoD cybersecurity requirements.

Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.

Job Responsibilities:

• Provides help desk information and support; determines the cause of the problem; offers temporary solutions if the problem cannot be resolved within an appropriate timeframe.

• Installs, sets up or relocates, configures, troubleshoots, and supports PC/server hardware and software; installs and configures software upgrades; configures and performs tuning of operating systems to enhance PC performance; installs and configures network interfaces and Internet connections; diagnoses network cabl To view full details and how to apply, please login or create a Job Seeker account

• IAT Level II Certification equivalent or higher