IT Support Analyst

Rush Enterprises is hiring a I.T Support Analyst. Under general supervision, provides 2nd tier support to end-users for installation, changes and problems related to desktop computer and phone equipment; desktop, host and web applications; telecom and messaging services; and voice/data network services. Resolves most problems the 1st tier is unable to resolve; works with other IT resources and vendors to resolve incidents within established service targets. Rush Enterprises, Inc. opens the door to the world of opportunity. We are a part of the largest network of commercial vehicle dealerships in North America representing truck and trailer manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services. Responsibilties:

• Resolves all incidents for assigned systems either thru personal actions, referral to other IT resources or referral to vendors; resolves or escalates according to agreed time intervals.
• Fulfills requests for new or changes to existing equipment/services within established intervals, ensuring the requestor’s needs are effectively met.
• Proactively identifies and takes action to resolve the root cause of recurring or chronic problems.
• Trains and develops peers and Help Desk staff in monitoring, routine administration and trouble shooting for assigned systems.
• Participates in the setup of systems and desktop equipment for Conversions, Go Lives and Acquisitions; may require travel and extended hours, including nights and weekends.

• It is required the individual is accurate with good time management and organizational skills. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Requires a bachelor’s degree and 4 years relevant experience. Additional experience and/or technical training may be considered in lieu of the formal educational requirements.

Pulled from the full job description Employee stock purchase plan Health insurance 401(k) matching

Total Rewards & Compensation:

• We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.