Workday Production Support Engineer

This role is part of the Production Services team, responsible for the day-to-day operations, support, and stability of the Workday platform, including Workday VNDLY. The ideal candidate will have hands-on experience supporting Workday applications, monitoring enterprise environments with Splunk and Dynatrace, troubleshooting production issues, and ensuring high availability of critical HR and contingent workforce systems., * Provide production support for Workday HCM and Workday VNDLY, ensuring platform stability, performance, and availability

• Troubleshoot and resolve Workday production issues, including integrations, business processes, security, and data inconsistencies
• Monitor Workday integrations and application health using Splunk Enterprise and Dynatrace
• Build and maintain dashboards, alerts, and reports using Splunk Enterprise to support application and infrastructure visibility
• Configure and maintain Splunk and Dynatrace monitoring solutions
• Implement full-stack monitoring, including logs, metrics, and traces
• Support Workday VNDLY integrations with Workday HCM and third-party vendor management systems
• Identify production failure scenarios and create incident, enhancement, and problem tickets
• Analyze recurring production issues and recommend permanent fixes and process improvements
• Identify vulnerabilities and opportunities for improvement, and maintain operational metrics to drive continuous improvement
• Take ownership of escalations and perform troubleshooting, root cause analysis, research, and issue resolution
• Perform analytical, technical, and administrative work in planning, supporting, and maintaining enterprise applications and related infrastructure
• Serve as an escalation point for unresolved production incidents, service requests, and application issues
• Diagnose and troubleshoot business process issues, security access problems, integration failures, and data inconsistencies
• Assist in testing and deploying Workday updates and releases, ensuring minimal business disruption
• Collaborate with HR, Procurement, business stakeholders, and cross-functional technical teams to support Workday and VNDLY production operations

• 7+ years of IT experience in production support with exposure to Level 2 support activities
• Experience supporting Workday HCM and Workday VNDLY in a production environment
• Strong understanding of Workday business processes, security, reporting, and integrations
• Hands-on experience with Splunk Enterprise (queries, dashboards, data onboarding) and Dynatrace monitoring tools
• Experience troubleshooting Workday integrations using Enterprise Interface Builder (EIB), Workday Studio, Core Connectors, or APIs is preferred
• Experience working with Oracle/Advanced PL/SQL, Unix/Linux, and Autosys (JIL scripts)
• Understanding of Incident, Problem, Change, and Release Management processes
• Excellent verbal and written communication, interpersonal, and stakeholder management skills
• Strong problem-solving, analytical, reasoning, and critical thinking skills
• Ability to work independently and collaborate effectively within a global support organization

Desired skills:

• Experience supporting Workday VNDLY, contingent workforce management, and vendor onboarding processes
• Knowledge of Workday integrations, APIs, web services, and middleware platforms
• Familiarity with JIRA and ITSM Remedy
• Experience with automation, scripting, and operational task simplification
• Workday certification(s) in HCM, Integrations, or VNDLY is a plus

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident), For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.