Genesys Cloud SME

Paladin, Inc

Fort Worth, TX, United States

28 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

www2.jobdiva.com

Tech stack

Application Programming Interfaces (APIs) Program Optimization Computer Telephony Integration System Configuration Systems Integration Genesys Electronic Medical Records Call Tracing

Job description

This role is solely focused on Genesys Cloud CX. Needing an inhouse Genesys Cloud SME to assist with Genesys cloud migration.
Seeking a true Subject Matter Expert with extensive, hands on experience designing, configuring, and supporting the Genesys Cloud platform.

Requirements

Subject Matter Expert with extensive, hands on experience designing, configuring, and supporting the Genesys Cloud platform.
Required Experience: 3 years Expert-level Genesys Cloud CX experience (this is the primary requirement).
Hands on experience configuring ACD routing, IVR/Architect flows, queues, skills-based routing, and platform administration.
Experience integrating Genesys Cloud with Epic EMR, including CTI, screen pops, and data passing.
Strong background with Genesys Workforce Management (WFM) and Quality Management (QM) modules.
Experience with Genesys Cloud APIs, data actions, reporting, troubleshooting, and platform optimization.
Previous experience supporting a healthcare environment with knowledge of HIPAA and call-recording compliance is highly preferred.

About the company

Paladin Consulting is currently hiring a Genesys Cloud SME to join our team working onsite at our client’s office located in Fort Worth, TX.

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