Partner Solutions Specialist

SUMMARY: The Partner SolutionsSpecialistsupports ongoing account needs related to day-to-day digital program planning, implementation, and growth. This role ensures accounts have all their needs met as part of standard operating procedures, implementation, onboarding, launch, training, troubleshooting, skill building, adoption, and consultative services aligned to industry best practices and national standards. This role must be a strong collaborator internally and externally willing to take a hands-on approach in solving varying account needs and bringing other LS team members into conversations when needed orappropriate. This role works closely with sales, enablement, academic, and other Learning Solutions team members to maximize account satisfaction and support measured through CSAT and NPS indicators.

The ideal candidate must be passionate about building and implementing online and digital learning solutions with an educational strategist mentality who takes a proactive, consultative approach in developing trusted advisor status with program level leaders and staff whoare responsible forday-to-day operations at the account level. The Partner SolutionsSpecialistsuccess will be measured by customer support and satisfaction levels.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Function as a key point of contact for account ongoing planning, implementation, and support

• Offer superior customerexperienceproactively addressing ongoing training and support needs in collaboration with other LS team members.

• Coordinate resources to ensure customers experience seamless service delivery from marketing/enrollment, operations, curriculum, instruction, support, billing, training, professional development, etc.

• Provide regular updates to partners on the progress of Learning Solutions support, services, timelines, operations, and campaigns

• Develop andmaintainan understanding of customer needs, contract terms and conditions, and account requirements to ensure compliance with terms and conditions in collaboration with account managers

• Responsible for supporting growth and retention efforts in partnership with regional account managers

• Monitor program outcomes providing consultative recommendations with regional account managers and other LS team members as appropriate

• Collaborate closely with sales, enablement, academic, and other Learning Solutions team members to ensure customer satisfaction

• Escalates technical issues anddeterminesthe best resources for remediation

• Customized state reports

• Other duties as assigned, The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Job Type

Regular

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com.

• Five (5) years of related experience OR

• Equivalent combination of education and experience

• Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Webproficiency.

• Ability to travel up to 30% of the time.

• Ability to clear required background check, * Three (3) to Five (5) years of educational experience

• Prior experience using Salesforce

• Bachelor’s Degree

We anticipate the salary range to be $45,516-$55,000. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.