Software Engineer (Atlassian / Jira)

An Insight Global Client is looking for a Jira developer and/or administrator with a development background to join a team responsible for configuring, managing, and enhancing Jira and Confluence tools and add-ons.

The Jira Developer/Administrator will be responsible for understanding the current process and requirements, investigating and implementing potential solutions, analyzing impact, and communicating with stakeholders.

This role provides challenging opportunities and ample room for critical thinking in building extensible solutions that meet the unique needs of our clients while scaling out to support the daily collaboration of the entire organization.

The position will be based out of Atlanta, Georgia. We are only considering local candidates at this time. Hybrid 3 days a week in midtown

Key Responsibilities

• Work together with a team of people with diverse skillsets to produce quality applications using Jira Service Desk.

• Collaborate with customers, Business Analysts, and cross-functional teams to collect requirements and develop solutions to support the daily needs of a rapidly growing business.

• Manage and configure complex Jira workflows, screen schemes, permission schemes, and notification schemes.

• Document requirements and solutions, as well as user and support reference guides.

• Provide ongoing user support including troubleshooting and resolution of issues.

• Research, test, and implement add-ons for Jira and Confluence. Potential for helping to develop custom add-ons.

• Develop interfaces between external tooling and Jira/Confluence infrastructure.

• Develop specifications and test plans associated with new features or modifications.

• Perform other related duties as assigned.

• Excellent problem-solving skills and demonstration of critical thinking.

• Experience with Atlassian Tools (Jira, Confluence, etc.) or similar software.

• Basic SQL and/or JQL query understanding.

• Basic knowledge and understanding of the software development cycle.

• Strong written and verbal communication skills. * Experience customizing workflows, adding post functions, and setting up dashboards, boards, and filters.

• Ability to automate and extend base Jira/Confluence functionality, including scripting. Experience using ScriptRunner and Groovy a plus.

• Design and develop customizations and add-ons.

• Administrator experience with Jira and Confluence.

• UI Development, including JavaScript (jQuery) and CSS.

• Experience with Jira Service Desk, BitBucket, and Jenkins.

• 2 - 5 years of related experience.

• Bachelor’s degree in Computer Science.