Salesforce Developer

Power BI, Call Flow AI Agents Operations Leadership Governance Data Quality Communication Data Modeling Goal-Oriented Systems Design Reporting Tools Decision Making Data Governance Data Management Customer Service Business Process Agile Methodology Analytical Skills Business Valuation Financial Services Information Systems Strategic Alignment Regulatory Compliance Business Intelligence Deterministic Methods Full Stack Development Operational Efficiency Information Management Artificial Intelligence Business Transformation Self Service Technologies SQL (Programming Language) Interactive Voice Response Continuous Improvement Process Business Intelligence Data Modeling, We are seeking a highly skilled and experienced Business Analyst with a background in implementing effective contact center/IVR solutions. The ideal candidate will have a proven track record in supporting AI-driven transformations in the IVR and chatbot space. This role requires a deep understanding of customer service operations, actionable business intelligence, data modeling, and governance, especially within the financial services industry., * Experience in modernizing IVR flows into customer-centric, adaptive, and learning-oriented conversational journeys powered by AI agents.

• Ability to capture and translate business needs into agentic AI-focused requirements, shifting from traditional deterministic IVR call flow logic to flexible, goal oriented conversational behaviors.

• Evaluate business processes, anticipate requirements, and uncover areas for improvement ensuring strategic alignment and operational efficiency.

• Develop actionable business intelligence and analytics to drive decision-making.

• Lead ongoing reviews of business processes and developing optimization strategies.

• Develop and implement data governance, data management, and data quality program practices and strategies.

• Model business processes for Interactive Voice Response (IVR) and implement effective solutions.

• Foster a culture of continuous improvement and excellence., Power BI Call Flow AI Agents Operations Leadership Governance Data Quality Communication Data Modeling Goal-Oriented Systems Design Reporting Tools Decision Making Data Governance Data Management Customer Service Business Process Agile Methodology Analytical Skills Business Valuation Financial Services Information Systems Strategic Alignment Regulatory Compliance Business Intelligence Deterministic Methods Full Stack Development Operational Efficiency Information Management Artificial Intelligence Business Transformation Self Service Technologies SQL (Programming Language) Interactive Voice Response Continuous Improvement Process Business Intelligence Data Modeling +0

Google Business Intelligence

Google IT Support

Salesforce Admin

Salesforce Developer Banking Business Analyst With HSA Experience TEKsystems

Atlanta, GA*Remote

Banking Operations Business Analysis Business Valuation Software Solutions Financial Institution Full Stack Development Artificial Intelligence Business Transformation +0

• Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space.

• Experience working in an AGILE environment.

• Strong analytical skills and proficiency in data modeling techniques.

• BA/BS in CS, Information Systems or Information management or Systems design.

• Ability to manage complex projects and deliver results in a fast-paced environment.

• Excellent communication and leadership abilities.

Bonus if you have:

• Deep expertise in insurance financial engines and regulatory compliance.

• Knowledge of SQL, Databases and Analytical/Reporting tools such as PowerBI/Tableau.

Skills

IVR, AI, LLM, Self Service, Contact Center, Regulatory, Compliance, SQL

Top Skills Details

IVR,AI,LLM,Self Service,Contact Center

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.