Operations & Technology Sr Manager

Grade Level (for internal use): 12

About the Role:

The Operations & Technology Senior Manager leads the Company’s outside counsel management program, with primary accountability for outside spend governance, e-billing operations, and budget oversight. The role is central to driving cost discipline, vendor performance, AI adoption, and operational excellence. This role will report to the Global Head of Operations and Transformation.

The Team:

S&P Global’s Operations & Transformation team operates at the intersection of strategy, operations, and innovation, advancing the modernization and scalability of the Legal, Government Affairs, Security, Risk & Compliance (LGASRC) functions. The team leads enterprise-wide initiatives spanning operating model transformation, financial and vendor management, operational excellence, technology and AI enablement, and process optimization. Partnering closely with senior leadership and cross-functional stakeholders, the team drives strategic execution, enhances organizational effectiveness, and builds scalable, future-ready capabilities that support the evolving needs of a complex, global business environment.

Responsibilities and Impact:

• Own the end-to-end outside counsel lifecycle: panel management, engagement intake, onboarding, performance evaluation, and offboarding.
• Maintain and enforce the Company’s Outside Counsel guidelines, manage billing, and drive cost rigor across external legal spend.
• Lead rate negotiations with outside counsel firms; drive convergence and panel optimization initiatives to consolidate work with preferred providers.
• Lead efforts that push automation, AI, and data-driven insights into how we deliver our work throughout the organization.
• Assist in developing and executing the technology strategy and product roadmap across the LGASRC functions.
• Evaluate, select, and implement new technologies and AI-powered tools to improve operational efficiency and scale service delivery.
• Manage external vendors and consultants to ensure effective partnerships and strong ROI.
• Manage the e-billing platform (configuration, workflows, timekeeper rate approvals, LEDES compliance, and reporting).
• Partner with cross-functional stakeholders to build annual outside counsel budget and forecasts on a regular cadence.
• Produce monthly and quarterly spend reports and executive dashboards for senior stakeholders.
• Identify and implement process improvements, automation, and data quality initiatives across the outside counsel program.
• Benchmark practices against industry peers and lead change management for new policies and tools., At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

• 5-7+ years of experience in legal operations, corporate technology operations, procurement, or a related business management function.
• Ability to negotiate with law firm partners, vendors, and influence senior internal stakeholders.
• Demonstrated experience managing legal spend at scale (multi-million dollar portfolio) and producing executive-level financial reporting.
• Demonstrated experience in vendor governance, including tech tool evaluation, SLA performance management, and ROI tracking.
• Working knowledge of e-billing process and (e.g., Legal Tracker) and billing standards.
• Strong analytical skills with proficiency in Excel and BI tools (Power BI, Tableau); comfortable working with large datasets.
• Practical understanding of AI tools, automation platforms, and process-mapping methodologies, with experience managing an automation backlog.
• Excellent written and verbal communication; able to translate financial and operational data into clear narratives.
• Demonstrated ability to manage complex, multi-stakeholder projects from inception to completion with minimal supervision.
• Ability to work harmoniously with teams across regions and time zones.

S&P Global states that the anticipated base salary range for this position is $104,435 to $182,604.5 USD. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications., We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

Advancing Essential Intelligence.

Our People:

We’re more than 35,000 strong worldwide-so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership

Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.