Application Support Engineer - Blockchain Security & Ai Automation

About the team/projectThe blockchain security team uses core blockchain technologies, smart contracts, and other building blocks to create unique digital?asset interfaces.They specialise in secure development, confidential computing technology, and advanced cryptographic techniques.This is an opportunity to work on the future of the industry.¿Todo listo para enviar su solicitud?Por favor, lea la descripción al menos una vez antes de hacer clic en “Solicitar”.Key ResponsibilitiesProduction Excellence & StabilityGuardian of Uptime: Take primary responsibility for ensuring the stability and availability of our production applications and blockchain infrastructureEnvironment Management: Oversee pre?production and staging environments to ensure seamless deliveryIncident & Problem Management: Lead the triage of application alerts, conduct deep?dive root?cause analysis (RCA), and manage post?resolution follow?ups to ensure issues never resurfaceDisaster Recovery: Coordinate DR testing, audits, and continuous improvement of monitoring tools and processesAI & Automation InnovationSupport Transformation: Apply hands?on AI experience to build tools and agents that automate repetitive support tasks, triage, and reportingTechnical (Web 3 and Blockchain) ResearchProactively keep abreast of updates on supported blockchains and DApps and demonstrate a sharp ability to technically deconstruct new blockchains or DApps as required to evaluate their impact on supportabilityRequirementsSupport?Nature mentality with an innate drive to investigate the deep root cause of issues and a perfectionist’s streak regarding system stabilityPast job experience supporting applicationsHands?on experience using AI/LLMs to automate workflows or infrastructure monitoringStrong communication skills bridging end?users and engineering teams, with the ability to distil complex issues into clear, empathetic updates for users while delivering root?cause data to engineers for rapid fixesDegree in Computer Science, Engineering, Information Technology or a similar disciplineKnowledge of programming languages such as Rust, Python, Node.js or GolangNice to HaveBlockchain/Web3 technical depth with hands?on experience writing and deploying DApps in Solana or EVM; practical experience with staking across blockchainsBenefitsCompetitive salaryMedical insurance package with extended coverage to dependentsAttractive annual leave entitlement, including birthday and work anniversary leaveWork flexibility: flexi?work hours and hybrid or remote set?upInternal mobility program for career advancement visa card provided upon joiningBenefits packages vary by region; learn more from the talent acquisition teamEqual Opportunity Statement is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way.values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.Data Use StatementPersonal data provided by applicants will be used for recruitment purposes only.xqbhyrx Our recruitment team may use artificial intelligence tools to analyze the content of your resume/CV against the specific requirements for the position, but final hiring decisions are made by humans.#J-*****-Ljbffr

supportabilityRequirementsSupport?Nature mentality with an innate drive to investigate the deep root cause of issues and a perfectionist’s streak regarding system stabilityPast job experience supporting applicationsHands?on experience using AI/LLMs to automate workflows or infrastructure monitoringStrong communication skills bridging end?users and engineering teams, with the ability to distil complex issues into clear, empathetic updates for users while delivering root?cause data to engineers for rapid fixesDegree in Computer Science, Engineering, Information Technology or a similar disciplineKnowledge of programming languages such as Rust, Python, Node.js or GolangNice to HaveBlockchain/Web3 technical depth with hands?on experience writing and deploying DApps in Solana or EVM; practical experience with staking across blockchainsBenefitsCompetitive salaryMedical insurance package with extended coverage to dependentsAttractive annual leave entitlement, including birthday and work

anniversary leaveWork flexibility: flexi?work hours and hybrid or remote set?upInternal mobility program for career advancement visa card provided upon joiningBenefits packages vary by region; learn more from the talent acquisition teamEqual Opportunity Statement is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way.