Application Support Engineer - Blockchain Security & Ai Automation

At Crypto.com, our dedicated Security Team leads the company’s Security, Privacy and Security Compliance efforts. The team delivers secure production environments, advanced cryptographic solutions, and blockchain?specific security strategies for a global user base.Production Excellence & StabilityGuardian of uptime: ensure stability and availability of production applications and blockchain infrastructure.Environment management: oversee pre?production and staging environments to enable seamless delivery.Incident & problem management: lead triage of alerts, conduct root?cause analysis, and manage follow?ups to prevent recurrence.Disaster recovery: coordinate testing, audits, and continuous improvement of monitoring tools and processes.AI & Automation InnovationApply hands?on AI experience to build tools and agents that automate repetitive support tasks, triage, and reporting.Technical (Web 3 and Blockchain) ResearchStay current with supported blockchains and DApps, deconstruct new technologies to evaluate impact on product support.QualificationsSupport?oriented mindset with a drive to investigate root causes and a commitment to system stability.Previous experience supporting applications in a production environment.Hands?on experience using AI/LLMs to automate workflows or infrastructure monitoring.Strong communication skills to bridge end?users and engineering teams, presenting clear empathetic updates and technical data.Degree in Computer Science, Engineering, Information Technology, or a related discipline.Knowledge of programming languages such as Rust, Python, Node.js, or Golang.Nice to HaveBlockchain/Web3 technical depth with hands?on experience writing or deploying DApps in Solana or EVM, and practical experience with staking across blockchains.BenefitsCompetitive salary.Medical insurance package with extended coverage to dependents.Attractive annual leave entitlement, including birthday and work anniversary days.Work?flexibility adoption: flexi?work hours and hybrid or remote setup.Internal mobility program offering diverse career pathways.Crypto.com Visa card provided upon joining.Crypto.com is an equal?opportunity employer. We are committed to creating an environment where opportunities are presented to everyone fairly and transparently. We value diversity and inclusion, seeking candidates from a variety of backgrounds, perspectives, and skills that complement and strengthen our team.#J-*****-Ljbffr

Support?oriented mindset with a drive to investigate root causes and a commitment to system stability. Previous experience supporting applications in a production environment. Hands?on experience using AI/LLMs to automate workflows or infrastructure monitoring. Strong communication skills to bridge end?users and engineering teams, presenting clear empathetic updates and technical data. Degree in Computer Science, Engineering, Information Technology, or a related discipline. Knowledge of programming languages such as Rust, Python, Node.js, or Golang. Nice to Have Blockchain/Web3 technical depth with hands?on experience writing or deploying DApps in Solana or EVM, and practical experience with staking across blockchains.

Competitive salary. Medical insurance package with extended coverage to dependents. Attractive annual leave entitlement, including birthday and work anniversary days. Work?flexibility adoption: flexi?work hours and hybrid or remote setup. Internal mobility program offering diverse career pathways. Crypto.com Visa card provided upon joining. Crypto.com is an equal?opportunity employer. We are committed to creating an environment where opportunities are presented to everyone fairly and transparently. We value diversity and inclusion, seeking candidates from a variety of backgrounds, perspectives, and skills that complement and strengthen our team. #J-*****-Ljbffr