It Support Engineer

Experteer Overview ¿Es este el siguiente paso en su carrera?Descubra si es el candidato adecuado leyendo la descripción completa a continuación.In this role, you will maintain and configure our internal IT infrastructure, covering endpoints, servers and networking, to keep business operations running smoothly.You will work with a global, cross-regional team to modernize and simplify IT services, boosting productivity and resilience.You’ll resolve incidents and support day-to-day technology needs across offices, including remote locations.This position offers a chance to contribute to IT modernization at scale within a security-focused, growth-minded company.Compensaciones / Beneficios* Drive consolidation of services into unified, simplified solutions across regions* Support modern technologies for all offices, including remote sites* Assess and improve IT support to align with regional and global needs* Oversee day-to-day operation of technology and telecom devices (hardware, software, network, internet, phone) within ITSM processes* Continuously evaluate configurations and improve where needed* Ensure timely incident and request resolution in line with SLAs* Promote excellent customer service and strive to improve user experienceResponsabilidades* Degree in IT field or equivalent professional experience* Minimum 1 year of relevant work experience* Knowledge of Windows and Macintosh clients* Experience with Intune and Jamf for device management* Strong Office 365 administration xqbhyrx and troubleshooting skills* Understanding of Active Directory (user accounts and permissions)* Knowledge of DNS, DHCP, and wired/wireless networking* Experience in user remote support* Mobile device support and deployment understanding* Ability to document processes* Excellent organizational and communication skills in English and French* Attention to detail and collaborative, decision-friendly mindsetRequisitos principales*

This position offers a chance to contribute to IT modernization at scale within a security-focused, growth-minded company.Compensaciones / Beneficios* Drive consolidation of services into unified, simplified solutions across regions* Support modern technologies for all offices, including remote sites* Assess and improve IT support to align with regional and global needs* Oversee day-to-day operation of technology and telecom devices (hardware, software, network, internet, phone) within ITSM processes* Continuously evaluate configurations and improve where needed* Ensure timely incident and request resolution in line with SLAs* Promote excellent customer service and strive to improve user experienceResponsabilidades* Degree in IT field or equivalent professional experience* Minimum 1 year of relevant work experience* Knowledge of Windows and Macintosh clients* Experience with Intune and Jamf for device management* Strong Office 365 administration xqbhyrx and troubleshooting skills* Understanding of Active Directory (user accounts and permissions)* Knowledge of DNS, DHCP, and wired/wireless networking* Experience in user remote support* Mobile device support and deployment understanding* Ability to document processes* Excellent organizational and communication skills in English and French* Attention to detail and collaborative, decision-friendly mindsetRequisitos principales*