Implementation Engineer

understanding of IT software solutions, including capabilities, integration points, and value proposition for very large enterprises; - Partner with internal stakeholders and meet with client stakeholders to identify needs, challenges, and objectives, translating them into customer solutions that decrease time to value; - Drive the customer onboarding journey through technical expertise in available customizations and ensure requirements are met during implementation; - Act as a trusted advisor collaborating with cross-functional teams such as Product Management, Customer Success, and R&D to ensure solutions meet expectations and technical feasibility; - Stay informed on industry trends, competitive solutions, and evolving IT/OT technologies to provide thought leadership to internal and external stakeholders. MUST HAVES - 3+ years of experience as a Technical Support Engineer, Solution Engineer, or similar role within the IT or OT software industry servicing large accounts; - Solid

understanding of TCP/IP networking fundamentals, TCP vs UDP troubleshooting, and routing basics; - Experience working with VPNs and proxy authentication scenarios; - Hands-on experience configuring and troubleshooting firewall rules inbound and outbound; - Awareness of conditional access and secure gateway concepts; - Knowledge of ports and protocols; - Expertise in enterprise software solutions, preferably in IT/OT integration, data analytics, cloud technologies, or industrial IoT; - Strong understanding of enterprise environments, including challenges, architectures, and decision-making processes; - Exceptional communication and presentation skills with the ability to explain complex technical concepts to technical and non-technical audiences; - Experience with enterprise-level SaaS implementation engagements and solution design; - Proficiency with modern tools and platforms such as cloud infrastructure, virtualization, APIs, and middleware; - Fluency in English. NICE

TO HAVES - Experience integrating or working with tools such as ServiceNow, secure web gateways or zero-trust platforms, and other ITSM, IAM, or security proxy solutions; - German and French language skills. PERKS AND BENEFITS - Professional growth: Mentorship, TechTalks, and personalized growth roadmaps. - Competitive compensation: USD-based pay with education, fitness, and team activity budgets. - Exciting projects: Modern solutions with Fortune 500 and top product companies. - Flextime: Flexible schedule with remote and office options.

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. WHY JOIN US If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you ABOUT THE ROLE We are looking for a Senior Implementation Engineer to drive high-impact enterprise SaaS implementations that connect complex IT/OT environments with real business value. This role blends deep technical leadership, solution design, and customer partnership to accelerate onboarding and maximize outcomes for large-scale organizations. It stands out for its strategic influence, cross-functional collaboration, and the opportunity to act as a trusted advisor in complex enterprise SaaS transformation programs. WHAT YOU WILL DO - Develop and maintain a deep