Technical Customer Support Representative

As a Technical Support Specialist, your key responsibility is providing technical expertise on database setup, device troubleshooting, portal configuration, and product training to resellers. You will implement solutions via phone, chat, and e-mail, manage the return/exchange process, and elevate severe concerns to management. You will support global strategic initiatives to safeguard customer data confidentiality and collaborate with internal departments, partners, and sales representatives to resolve customer complaints., * Support partners, customers, sales representatives, and internal teams through phone, chat, and email.

• Provide technical expertise on database setup, user management, rules, reporting, device errors, network communications, portal configuration, and navigation.
• Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
• Diagnose and resolve technical hardware and software issues involving connectivity, installation, and software inquiries.
• Manage, develop, and deliver product service training to resellers and customers.
• Resolve all customer complaints successfully.
• Report escalating and severe concerns to management.
• Preserve customer data confidentiality and security.
• Support Geotab global strategic initiatives.

• 1-3 years of experience troubleshooting technical issues in a customer service/support capacity.
• Excellent verbal and written communication skills in Italian and English.
• Expert level Excel skills, including pivot tables and reports.
• Experience in a technical or engineering environment or knowledge of the high-technology industry (asset).
• Highly organized with the ability to manage multiple tasks and projects simultaneously.
• Comfort speaking with customers by telephone, e-mail, and chat.
• Ability to stay current with technology and adapt to evolving market demands.
• Strong analytical and problem-solving skills.
• Team-player who can engage with all levels of the organization.
• Technical competence with software programs, including Google Suite (Sheets, Docs, Slides).